National Account Manager

General Summary

The National Account Manager is responsible for developing and maintaining a positive account relationship with assigned national customers and functioning as a liaison between Deckorators plants and the assigned national customers in order to increase sales and profits.

Works under general direction; exercises discretion and judgment on work priority on a regular basis; and a significant degree of creativity is expected.

Principal Duties and Responsibilities

• Category manages product lines, ensuring success on shelf, in DC’s and in Special Order Programs. Works with merchants for alignment and execution.

• Works closely with category manager to use data to drive decisions within the category.

• Executes product and pricing information from the BU in preparation for product line reviews.

• Attends meetings with assigned national customers and other national accounts as necessary to grow our business and profitability

• Implements any new business or programs with assigned national customers

• Handles merchant calls and field to the proper contacts as necessary

• Works with RSM’s and SDR’s on field requests and action plans

• Follows up on customer issues/complaints and assigned national customers

• Assists in day to day duties as required by the Vice President Retail; Deckorators

• Prepares various reports as required

• Performs other duties as required

Job Specifications

Knowledge

• Minimum bachelor’s degree in business or marketing or equivalent experience

• Minimum of three years working on retail ready programs

• Working knowledge of Microsoft Office including Excel, Word, Outlook and other software for business applications

• Preferred manufacturing background, but not required

• Preferred experience and knowledge on UFP’s organization, culture, product lines and business systems

Skills and abilities

• Proficiency in the use of the English language in reading, writing and speaking

• Ability to successfully interact with all organizational levels and the public

• Demonstrated proficiency to manage multiple tasks, to set priorities, and to meet deadlines

• Demonstrate proficiency in general telephone and office etiquette and legible handwriting

• Demonstrated ability to be mobile in the work environment

• Ability to follow directions and instructions

• Demonstrate ability to develop and maintain strong customer relationships

• Ability to apply business math to manufacturing processes

• Ability to use a computer, and proficiency in the use of MS Office and other business related software

• Ability to pass a drug test

Conduct

• Self-managing; works well under little supervision

• Highly motivated and enthusiastic

• Good interpersonal skills and good communicator

• Strong organization skills

• Be a team player and support the Company’s goals

• Conducts in a professional manner