Multi-Line Claim Adjuster I (Auto/Property)

Overview

Multi-Line Claim Representative I (Auto/Property) – National Accounts

Location: RemoteSchedule: Full-TimeSalary Range: $60,000 - $65,000

Build Your Career With Purpose at CCMSI

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.

We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.

Job Summary

The Multi-Line Claim Representative I is responsible for the investigation and adjustment of assigned commercial auto and property claims within a national accounts environment. This role manages claims from assignment through resolution (cradle to grave) while adhering to CCMSI claim handling standards, client-specific instructions, and applicable state regulations.

This position is designed for early-career adjusters with 1–2 years of claim handling experience who possess a foundational understanding of coverage and liability investigation. The ideal candidate demonstrates accountability, attention to detail, and a strong desire to grow within a multi-line claims environment.

This is not a high-volume, quick-resolution claim environment. Adjusters are expected to take ownership of their files, maintain consistent communication, and deliver quality outcomes through strong follow-through and sound judgment.

Responsibilities

Investigate, evaluate, and adjust commercial auto and property claims in accordance with corporate standards, client guidelines, and jurisdictional requirements

Apply knowledge of commercial auto policies and coverage to determine compensability and exposure

Conduct thorough liability investigations, including fact gathering, analysis, and documentation

Apply principles of comparative/contributory negligence in claim evaluation and decision-making

Establish and maintain appropriate reserves within authority guidelines

Review damage estimates, invoices, and related documentation for accuracy and claim relevance

Negotiate settlements within authority limits and in alignment with client expectations

Issue claim payments in accordance with CCMSI procedures and industry standards

Maintain accurate and timely claim documentation, diary management, and file updates

Communicate effectively with clients, claimants, and vendors, ensuring responsiveness and clarity

Identify and pursue subrogation opportunities where applicable

Manage claims across multiple accounts within a national account structure

Ensure compliance with all service commitments and corporate claim handling standards

Qualifications

Required Qualifications

1–2 years of claim handling experience (commercial auto and/or property)

Foundational understanding of commercial auto coverage

Experience or training in liability investigations and negligence evaluation

Strong verbal and written communication skills

Ability to manage multiple priorities and maintain organization in a fast-paced environment

Self-starter with strong follow-through and accountability

Proficiency in Microsoft Office applications

Reliable, predictable attendance during assigned client service hours

Current adjuster license in home state

Nice to Have

Experience handling multiple accounts in a national or carrier environment

Prior TPA experience

Additional state adjuster licenses are a plus

Exposure to general liability claims

Bilingual (Spanish) proficiency preferred

Why You’ll Love Working Here

4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year

Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance

Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)

Career growth: Structured development into multi-line and advanced claim roles

Culture: A supportive, team-based work environment

How We Measure Success

At CCMSI, great adjusters stand out through ownership, accuracy, and impact. We measure success by:

Quality claim handling – thorough investigations and strong documentation

Timeliness & responsiveness – proactive communication and dependable follow-through

Compliance – adherence to client and jurisdictional standards

Client satisfaction – consistent and reliable service delivery

Professional growth – development of technical knowledge and claim expertise

Compensation & Compliance

The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance. Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.

Visa Sponsorship: CCMSI does not provide visa sponsorship for this position.

ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.

Equal Opportunity Employer: CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.

Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws.

Our Core Values

At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:

Lead with transparency We build trust by being open and listening intently in every interaction.

Perform with integrity We choose the right path, even when it is hard.

Chase excellence We set the bar high and measure our success. What gets measured gets done.

Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.

Win together Our greatest victories come when our clients succeed.

We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you.

#CCMSICareers #EmployeeOwned #GreatPlaceToWorkCertified #ESOP #TPA #ClaimsCareers #CommercialAutoClaims #PropertyClaims #EntryLevelClaims #RemoteJobs #IND123 #LI-Remote