Mortgage Loan Processor

About the Company

Valon is transforming both mortgage servicing and consumer direct lending with a technology-first approach. Backed by Andreessen Horowitz (a16z) and managing over $130 billion in loans, we’ve built our platforms from the ground up—not on outdated legacy systems—so homeowners, lenders, and investors experience greater transparency, efficiency, and care. By unifying processes into a modern, AI-native operating system, we’re leading the way in automation, compliance, and continuous improvement across our servicing and lending businesses.

Our mission is to empower every homeowner by making the mortgage experience simple, secure, and financially empowering. To achieve this, we bring together world-class engineers, servicing experts, lending professionals, and operations leaders who share a passion for improving the homeowner journey. We’re not only reshaping what servicing and lending look like today—we’re creating opportunities for talented people to help drive the future of the industry.

As we continue to grow, Valon is expanding its footprint across multiple states, opening the door to exciting new roles and career paths. Joining Valon means becoming part of a fast-scaling company where innovation, collaboration, and customer impact go hand in hand. Mortgage is just the beginning—we’re building the future of regulated finance, and we want you to be part of it.

Lending at Valon

Valon is scaling up its mortgage lending business, which aims to provide Valon homeowners the ability to access low-cost, streamlined mortgage loans and give Valon partners tools they need to retain customers. As a member of the Lending department, you will make it faster, easier, and cheaper for homeowners to get loans by reinventing the homeowner’s journey. We are looking for experienced and innovative individuals who are eager to transform the mortgage industry for the better by building our team and business.

About this Role

We are seeking a Mortgage Loan Processor to take ownership of residential mortgage loan files and fulfill the requirements necessary to advance them to closing. This person will play a key role in obtaining, reviewing, and assembling documentation, as well as preparing and submitting files. The ideal candidate has a demonstrated track record of providing exceptional customer service to both internal and external partners. The ideal candidate can also effectively communicate with borrowers to set proper customer expectations, ensure smooth closing, and resolve issues with a strong sense of urgency.

Responsibilities
• Fund a pipeline of up to 25 brokered first mortgages or 50 brokered second mortgages simultaneously
• Process loans in accordance with purchase contract deadlines and rate-lock expiration requirements
• Review newly assigned files within 48 hours of receipt to confirm required compliance disclosures were issued within mandated timeframes
• Prioritize and manage daily workflow to ensure timely and accurate loan processing
• Analyze documentation to calculate verified income, validate assets, and update internal and external systems (e.g., Vesta)
• Support implementation and ongoing utilization of the new Loan Origination System (LOS), Vesta
• Maintain consistent communication with borrowers and loan officers regarding loan status, outstanding conditions, and material changes
• Proactively identify potential processing issues and implement appropriate resolutions
• Investigate discrepancies, address red flags, and resolve complex loan challenges using sound judgment
• Accurately document and record all critical updates within internal and external systems (e.g., Vesta)
• Prepare complete and compliant loan files for underwriting and closing
• Clear underwriting approval and/or suspense conditions in a timely manner
• Assist in resolving post-closing conditions to mitigate financial risk
• Perform additional duties and responsibilities as assigned

Ideal Background