Mid-Market Customer Success Manager (LATAM)

At LoyaltyLion we enable fast-growth businesses to succeed by helping them build emotional and long-lasting customer relationships.

With 12+ years of loyalty innovation working with 10,000+ brands, we help Shopify stores move beyond generic loyalty programs. With LoyaltyLion, brands create unique experiences that drive repeat purchases, influence customer behavior, and increase profitability across every channel, location, and market.

We're looking for a Customer Success Manager who thrives in a fast-paced environment, loves building relationships, and gets energised by helping clients see real, measurable impact.

This is a fully remote independent contractor position in LATAM. You will be responsible for managing your own taxes and social security contributions.
12+ months of experience in a similar Customer Success/Account Management role
Excellent written and spoken English - C1 proficiency
Experience working with a non-LATAM headquartered company, ideally as an early regional hire
Proven experience working with a high volume portfolio of customers
Confident discussing ROI and the business impact of software
Analytical mindset - you use data to tell a story
Strong communicator who builds trust quickly across teams and adept at managing different stakeholders
Highly organised, detail-oriented, and always looking for ways to improve

You'll manage a high volume portfolio of mid-market clients, focusing your energy on where it matters most. Day-to-day that means:Proactively identifying clients who need your attention and stepping in before problems become churn
Running Executive Business Reviews for customers that request them and leading conversations about ROI and loyalty strategy
Advising clients on how to get the most out of their program (don't worry we'll train you)
Owning NPS responses and closing the feedback loop with clients
Partnering with our Onboarding, Support, and Account Management teams for a seamless client experience
Surfacing client feedback to Product and Marketing to help us continuously improve
Supporting renewals, flagging upsell opportunities, and mitigating at-risk accounts
Working with Marketing to build advocacy through case studies, reviews, testimonials, and events