Member Services Associate

The Agora Companies is seeking a full-time Member Services Associate to support valued members in a dynamic finance-focused environment. In this hybrid role, you will handle customer inquiries and collaborate with various teams while learning from experienced professionals in the industry.

Responsibilities

• Handle inbound and outbound phone calls with subscribers, delivering a responsive, high-quality experience
• Manage escalated customer inquiries with professionalism, empathy, and attention to detail
• Provide clear, accurate information about our publications, services, and account options
• Track and document customer interactions to identify patterns and share actionable insights
• Collaborate with editors, marketing, and product teams to stay informed on new offerings and evolving customer needs
• Contribute to the customer knowledge base by documenting common issues and solutions
• Support and mentor Tier I specialists by modeling best practices in communication and problem-solving

Skills

• 1–2 years of experience in customer service or technical support
• Excellent verbal and written communication skills with a customer-first mindset
• A proactive, solutions-oriented approach and the ability to stay composed under pressure
• The drive to thrive in a fast-paced environment while working both independently and collaboratively
• Eagerness to learn, grow, and be coached

Benefits

• Medical, vision, and dental insurance plans
• 401(k) plan with employer matching
• Generous vacation time and paid holidays
• Casual dress code
• Highly flexible environment

Company Overview