Meeting Services Specialist (APAC)

About KUDO

KUDO is a Series A tech start-up based in New York. As the world leaders in live speech translation technology, we enable individuals and organizations across every continent to communicate with each other in any language—on any platform. What's our secret? A marketplace of 12,000 professional interpreters, combined with a Patented AI Speech Translator. If you are looking for an exciting, high-growth start-up environment and the chance to contribute to a global mission to spread language accessibility through innovation, check us out at kudo.ai.

Our Team

While KUDO is headquartered in New York, our remote team is globally distributed and culturally diverse, with employees spanning every continent. We have teams, partners, and customers across North America, Europe, Asia, and South America. We are eagerly seeking talented individuals to join us in our vision to give everyone the power to understand and be understood in their own language. And being a Series A start-up, we can guarantee hard work but a lot of virtual socials, competitions, learning opportunities, and fun along the way.

The Opportunity

The Meeting Services Specialist position is an outstanding opportunity to join a vibrant, disruptive technology company operating a cloud-based platform for multilingual web conferences, online meetings, live events, and more. In this role, you will help facilitate client meetings, ensuring they have dedicated support to make their meeting a success. You will also collaborate closely with all departments across KUDO to create a seamless customer experience.

• *You must be physically based in Asia to apply for this role. Candidates from India and Australia/NZ are not eligible for time zone reason**

Primary Responsibilities

Project management of client's meetings and events

Meeting logistics, discovery calls, and meeting rehearsals

Scheduling support personnel

Tracking and monitoring of meetings and personnel

Scheduling and support through the platform backend

Training and management of meeting operators

Client Management Support: Liaising with Client Managers and Account Executives to coordinate client handovers.

Working with the Client Management team to improve and refine the client journey and onboarding process.

Minimum Requirements

BA/BS degree

Experience with live events / professional services

Relevant experience supporting customers and internal stakeholders

Strong analytical ability and ability to prioritize multiple projects

Salesforce experience and knowledge of enterprise SaaS tools are a plus

Ability to adapt and learn new tools fast (experience with Monday.com is a plus)

Excellent troubleshooting, problem-solving, project management, interpersonal and organizational skills

SaaS and B2B experience preferred

You share our values and work in accordance with those values

Knowledge/experience working with simultaneous interpreters is a huge plus