Medical Client Service Representative

Benefits:

401(k)

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

The CLIENT SERVICES SPECIALIST is responsible for managing medical practice, payer communications, maintaining system and portal access, and ensuring accurate triage and resolution of client requests. This mid-level role requires strong judgment, organization, and communication skills, with the ability to work independently, coordinate across teams, and improve workflows. The position serves as a key operational bridge between clients and internal revenue cycle teams.

Qualifications

Required:

Experience in medical billing workflows, claims processes, and payment posting.

Experience with medical payer portals (e.g., Availity, Office Ally, Medicare, Medicaid portals).

1-3 years of experience in healthcare office management, medical billing, revenue cycle, medical credentialing, or medical administrative support.

Key Competencies

Independent problem-solving and judgment

Client-focused communication and relationship management

Workflow triage and prioritization

Cross-functional collaboration

Process improvement mindset

Strong documentation and accountability

Strong written and verbal communication skills with the ability to professionally manage client-facing correspondence.

Excellent organizational, prioritization, and time management skills; able to manage competing priorities independently.

Proficiency with Microsoft Outlook, Excel, Google Workspace, and task/project tracking tools.

High attention to detail and strong documentation practices.

Demonstrated ability to handle sensitive information with discretion and professionalism.

This is a remote position.