Medical Assistant-II Virtual Care-Community Medicine

Description

Medical Assistant-II Virtual Care Community Medicine Program

About the Role
IU Health is launching an exciting Community Medicine (Virtualist) program designed to expand access to specialty care for patients across the state of Indiana. We are seeking a Medical Assistant with strong technology skills to support providers delivering care virtually.
This is not a traditional clinic‑based MA role. Instead, it is a forward‑looking, technology‑enabled position that plays a critical role in shaping how virtual care is delivered today and scaled for the future. Requires current Medical Assistant certification and previous MA experience.

Schedule Details
• No weekends
• No holidays
• Location: Remote (Indiana)
• Schedule: Monday–Friday | 8:00 AM–5:00 PM
• Status: Full‑Time (1.0 FTE/40 hours per week)

What Makes This Role Different
• 100% virtual care environment
• Direct support of virtual providers during patient visits
• Hands‑on involvement in building and refining virtual workflows
• Opportunity to influence how care is delivered statewide
• Ideal for MAs who enjoy technology, innovation, and change

Key Responsibilities
• Prepare patients and providers for virtual visits
• Conduct virtual rooming and clinical intake
• Provide real‑time technical support during visits
• Coordinate post‑visit follow‑up and next steps
• Document accurately in the electronic medical record
• Communicate with patients via phone and digital tools
• Support scheduling and virtual front‑office functions

Orientation & Remote Work Requirements
• Initial on‑site orientation in Indianapolis, IN
• Transition to remote work after successful completion of orientation
• Must maintain a HIPAA‑compliant home workspace and reliable internet connection
While not all traditional MA duties will be performed every day, a solid understanding of MA scope of practice is required. This role will continue to evolve as the program grows.

Ideal Candidate
• Comfortable and confident using technology
• Adaptable and open to change
• Detail‑oriented and proactive
• Self‑directed, yet collaborative
• Interested in innovation and virtual care delivery

Benefits
• 401(k) with employer match
• Tuition reimbursement
• Student loan forgiveness eligibility
• Employee Assistance Program (EAP)
• Healthy Results wellness program with bi‑weekly financial incentives

Under the supervision of the designated supervisor and assigned physician, performs duties associated with direct patient care and clinical direction to provide patient care given in accordance with the organization standards. Assures completeness of ordered procedures and treatments, assures smooth patient flow, performs general lab work, instructs patients concerning procedures, treatments and needs, and ensures medical orders and referrals are carried out accurately and in a timely manner. Performs registration and scheduling activities per organizational and departmental procedures. Maintains EMR files and performs general front office functions as needed. May perform computerized physician order entry, only if directed by assigned physician. Expected to precept current MA team members or MA Externs as requested by leadership.
• AHA Basic Life Support for healthcare workers certification required. Other advanced life support certifications may be required per unit/department specialty according to patient care policies.
• High school diploma or equivalent required. Graduation from a Medical Assistant program required.
• Current certification in medical assisting required from America Association of Medical Assistants (CMA), American Medical Technologists (RMA), National Health Career Association (CCMA), National Center for competency Testing (NCMA), and/or American Medical Certification Association (CMAC).
• Knowledge of OSHA, CLIA, and ADA required.
• Knowledge of ICD-10 and CPT coding required.
• TB validated (to administer or read) or validation obtained within 6 months of hire preferred.
• Knowledge of Business Unit Quality Programs, Meaningful Use and Standard Work Programs and concepts within 6 months of hire.
• Knowledge of standard laboratory and medical procedures.
• Knowledge of insurance plans and third-party payers.
• Ability to master standard clinical competencies per current Clinical policy, Point of Care and Skills Competency checklists.
• Requires basic math and accurate data collection and entry skills.