Manual QA Engineer (Frontline Feature & Support Testing)

Role Summary

Performs deep functional, exploratory, and customer-focused testing for new features and production issues.

Key Responsibilities

Execute manual testing

Create high-quality test cases (Test Plans, traceability)

Validate backend data using:

SQL Server Management Studio

Validate file integrations using:

Using internal tools

Capture evidence and defects:

Using internal tools

Perform:

Exploratory testing

Feature Testing

Regression Testing

Assist with UAT as needed

Workflow validation across distributed systems.

Validate document outputs and compliance workflows using:

Azure Document Intelligence

Reproduce and validate customer issues

Coordinate with automation engineers to develop and review tests – In addition, has the desire to learn automation with AI tooling.

Frontline support for hot fixes and patches

Demo new features and fixes to Compliance, Customer or Product teams.

Required Skills

Strong manual testing experience

Excellent attention to detail

Ability to test complex workflows

Nice to Have

Mortgage/FinTech experience.

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