Manager, Sales Development (Hybrid, Austin)

CrowdStrike is a global leader in cybersecurity, dedicated to stopping breaches with its advanced AI-native platform. The Manager of Customer Development will lead a team of Customer Development Representatives to drive strategic pipeline generation and develop top-performing Account Managers.

Responsibilities

• Lead a high-performing team to consistently over-achieve targets and deliver exceptional pipeline quality
• Drive CDRs to execute on strategic weekly campaigns, call-out days, and KPIs including daily metrics, forecasting, and pipeline management
• Engage with SDRs and managers, sharing cutting-edge best practices in outbound prospecting techniques, including phone, email, social outreach, and use of intent data
• Partner with Regional Directors and Managers of Account Managers on territory development, account planning, and weekly/monthly/quarterly updates
• Attract, hire, and develop world-class CDR talent
• Coach, mentor, and motivate to ensure an elite customer sales development team is in place and understands their crucial role in generating revenue for the company
• Provide comprehensive analysis and insights on pipeline creation, lead quality, and team performance to CDR, SDR, and Sales leadership
• Collaborate with CDR stakeholders to ensure the team is fully supported to achieve goals i.e., marketing, operations, enablement, etc
• Serve as a bench to the Corporate Sales Account Management teams by coaching & mentoring CDRs and ensuring timely participation in CDR Readiness and Sales Readiness programs

Skills

• At least 1 year of experience as a manager of frontline sales/SDR team
• Proven track record of consistently meeting and exceeding pipeline targets and KPIs
• Exceptional EQ skills, practicing active listening and empathy
• Advanced experience with Salesforce, Outreach, LinkedIn, 6Sense, and sales dashboards (Tableau, etc.)
• Deep passion for coaching your SDRs/CDRs to peak performance
• Highly organized with superior problem-solving skills and meticulous attention to detail
• Outstanding communication and presentation skills
• Possess a growth mindset: fast learner, motivated, and driven
• Strong understanding of the cybersecurity landscape
• At least 1 year of closing experience for a technology company

Benefits

• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work Certified™ across the globe

Company Overview