Manager, Process Documentation, Technical Writing Certification, L&D

The Manager, Process Documentation Team leads the creation, maintenance, and standardization of organizational procedures, workflows, and technical documents. They oversee a team of Process Writers, ensuring high-quality, up-to-date documentation that improves efficiency, compliance, and training across departments.

DUTIES AND RESPONSIBILITIES:

•    Manage, mentor, and train a team of documentation professionals.

•    Develop, implement, and maintain standards for documentation format, style, and quality control

•    Understand and help translate the mapping of business processes, procedures, and workflows, ensuring accuracy through collaboration with Subject Matter Experts (SMEs).

•    Implement and manage a centralized document control system/repository to en-sure accuracy and easy retrieval.

•    Ensure all documentation adheres to regulatory, legal, and company-specific standards.

•    Monitor KPIs related to documentation accuracy, timeliness, and team productivity.

 

SUPERVISORY RESPONSIBILITIES:

•     Directly supervises program employees within the department(s).

•    Carries out supervisory responsibilities in accordance with the organization's poli-cies and applicable laws.

•    Responsibilities include interviewing, hiring, and training employees; planning, as-signing, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.  

COMPETENCIES:

•    Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a har-assment-free environment; Builds a diverse workforce.

•    Ethics - Treats people with respect; Keeps commitments; Inspires the trust of oth-ers; Works with integrity and ethically; Upholds organizational values.

•    Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

•    Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.

•    Business Acumen - Understands business implications of decisions; Displays ori-entation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.

•    Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.

•    Delegation - Delegates work assignments; Matches the responsibility to the per-son; Gives authority to work independently; Sets expectations and monitors dele-gated activities; Provides recognition for results.

•    Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demon-strates attention to detail.

•    Initiative - Volunteers readily; Undertakes self-development activities; Seeks in-creased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

•    Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordi-nates' skills and encourages growth; Solicits and applies customer feedback (in-ternal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.

•    Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calcu-lated risks to accomplish goals.

•    Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

•    Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

•    Project Management - Develops project plans; Coordinates projects; Communi-cates changes and progress; Completes projects on time and budget; Manages project team activities.

•    Quality Management - Looks for ways to improve and promote quality; Demon-strates accuracy and thoroughness.

•    Strategic Thinking - Develops strategies to achieve organizational goals; Under-stands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing condi-tions.

•    Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build mo-rale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

•    Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

 

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

•    Occasionally required to stand.

•    Occasionally required to walk.

•    Continually required to sit.

•    Continually required to utilize hand and finger dexterity.

•    Occasionally required to climb, balance.

•    Occasionally required to bend, stoop, kneel or crawl.

•    Continually required to talk or hear.

•    While performing the duties of this job, the noise level in the work environment is usually moderate.

•    Specific vision abilities required by this job include depth perception and ability to adjust focus.

•    Tight deadlines must be met with limited staff to support projects.

•    Occasional evening and weekend work may be required. 

•    Work is performed in a traditional commercial office setting with standard office lighting and white noise.

•    Additional remarks regarding work environment:

o    This job operates in a professional office environment.