Manager, Learning Operations – Commercial L&D
Posted 2026-05-06
Remote, USA
Full-time
Immediate Start
- Job Description:
- Own the operational execution of Commercial onboarding programs, ensuring a seamless and consistent experience for new hires.
- Manage onboarding timelines, milestones, and dependencies from pre‑hire planning through training completion.
- Oversee learner roster management, including tracking new hire start dates, vacancies, training assignments, and key touchpoints.
- Partner with training leaders and regional stakeholders to ensure readiness for onboarding and training delivery.
- Ensure accurate tracking of learner progress, completion, and compliance within the Learning Management System (LMS).
- Oversee completion documentation, reporting, and certifications to ensure data integrity and audit readiness.
- Support logistics for in‑person and virtual training programs, including schedules, materials, technology, and session coordination.
- Lead planning and execution for multiple onboarding and training initiatives simultaneously, applying structured project management practices.
- Develop and maintain program plans, project timelines, risk logs, and status reporting.
- Proactively identify risks, resource constraints, and scheduling conflicts; drive mitigation strategies and solutions.
- Coordinate cross‑functional workstreams to ensure alignment, accountability, and timely delivery.
- Provide clear, regular updates to CL+D leadership and stakeholders on program status, risks, and outcomes.
- Support prioritization and capacity planning across learning initiatives.
- Serve as a primary point of contact for onboarding and learning operations stakeholders across CL+D and Commercial teams.
- Build strong partnerships with trainers, onboarding leads, and business leaders to ensure alignment and engagement.
- Manage relationships with external vendors and agency partners to ensure deliverables meet quality, timeline, and program expectations.
- Communicate effectively across multiple levels of the organization to drive clarity and decision‑making.
- Identify and lead opportunities to streamline onboarding and learning operations processes.
- Drive standardization, documentation, and best practices across onboarding and training programs.
- Support implementation and adoption of new systems, tools, and workflows related to learning operations.
- Leverage data, feedback, and lessons learned to improve program effectiveness and learner experience.
- Contribute to a culture of continuous improvement within CL+D.
- This role may require limited travel (up to approximately 20%) to Foster City, CA or other locations in support of onboarding and training programs.
- Requirements:
- Bachelor's Degree and Six Years' Experience OR Masters' Degree and Four Years' Experience
- 5+ years of experience in Learning + Development, Learning Operations, Project Management, or a related function.
- Demonstrated experience in learning operations, onboarding, program management, or project management.
- Strong project management skills with the ability to manage complex, multi‑workstream initiatives.
- Proven ability to operate independently while influencing across teams and stakeholders.
- Excellent written, verbal, and interpersonal communication skills.
- Strong organizational, prioritization, and problem‑solving capabilities.
- Proficiency with Microsoft Office (Excel, PowerPoint, Word, Outlook), collaboration tools (Teams, Zoom), and project management tools such as Smartsheet.
- Experience working in fast‑paced, matrixed environments.
- Experience leading onboarding programs for Commercial or field‑based teams.
- Familiarity with Learning Management Systems (LMS) and learning analytics/reporting.
- Project management certification (PMP, Agile, or similar) a plus.
- Ability to support programs across multiple time zones.
- Benefits:
- Discretionary annual bonus
- Discretionary stock-based long-term incentives (eligibility may vary based on role)
- Paid time off
- Company-sponsored medical, dental, vision, and life insurance plans