Manager, Healthcare Strategy
Posted 2026-05-06The Manager, Healthcare Strategy for EXL’s Payment Integrity Strategic Growth Unit (PI SGU) is a role with high visibility & impact designed to amplify the effectiveness of the PI SGU head and drive the strategic priorities for the unit. This role will serve as a trusted advisor, strategic partner, and an extension of the SGU head, interface with leads from client-facing PODs, analytics, operations, technology, sales, and other enabling functions. This role will support the SGU’s Project Management Office (PMO). This role will ensure smooth coordination across SGU, drive leadership reporting and communication, mitigate risks, and be the primary liaison to Executive Leadership. The role requires a blend of strategic thinking, operational discipline, and exceptional communication & presentation skills.
Salary range: $95,000 - $120,000 + bonus
Travel: Less than 10%
For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits
Responsibilities
Strategic business management & coordination
- Coordinate monthly business reviews and strategic off-sites, coordinating with leaders across Client PODs, analytics, operations, and technology. Proactively tracked outcomes to ensure alignment and execution.
- Monitor KPIs, operational metrics, project milestones, opportunity pipeline & provide SGU head with synthesized reports, highlighting emerging revenue risks, mitigation plan & growth opportunities
- Prepare data-driven briefs, presentations, and analyses to facilitate effective and efficient decision-making by the SGU Head and leadership team.
- Partner with Client POD leaders, operations, analytics & account teams for annual strategic account planning.
Corporate liaison & communications
- Represent the SGU in meetings, ensuring its vision & goals are conveyed and key takeaways are captured and acted upon.
- Coordinate, collaborate & deliver all required updates, reports, inputs, & submissions for corporate forums, committee, reviews, offsites and executive meetings.
- Coordinate SGU-level external communications, ensuring clarity, timeliness, and alignment with SGU goals.
Project management Office (PMO) & Strategic initiatives
- Support the Project Management Office (PMO) for the SGU, ensuring all projects are on track, resourced appropriately, and aligned with business goals.
- Track and report progress on special projects - transformation programs, new offering development, growth initiatives, client engagements, and operational excellence projects.
- Support ad-hoc, high-priority projects that are critical to the SGU's success, such as M&A due diligence support, competitor analysis, or large-scale client escalation management.
- Manage and coordinate all required inputs from the SGU for corporate reporting and cross-functional meetings.
Qualifications
Required Qualifications
- Bachelor’s degree
- 3 plus years of experience in consulting, business operations, program management
- Experience working within healthcare domain
- Strong presentation and communication skills, with the ability to tailor messaging to diverse audiences
- Proficient in Microsoft Excel for data organization, reporting, and analysis
Preferred Qualifications
- Experience working in both payer and provider environments
- Knowledge of claims auditing & Payment Integrity business is a plus
Professional Qualifications
- Soft Skills: Strong leadership, project management, communication, and critical thinking skills, with a passion for collaboration and adaptability in a fast-paced environment.
- Adaptability and Flexibility: Ability to work effectively across various time zones, adapt to different countries, cultural contexts, and diverse business environments.
- Exceptional written and verbal communication skills, with the ability to articulate complex ideas clearly and persuasively to senior leadership.
- Proven ability to build strong, trusting relationships across all levels of the organization, including with corporate functions.
- Strong analytical and critical thinking skills, with the ability to break down complex issues into manageable tasks.
- Professional maturity and credibility to represent the SGU Head with senior stakeholders and external partners.
Our Values:
- Teamwork: We prioritize collaboration, working closely with diverse teams to achieve shared goals.
- Continuous Learning: We believe in fostering an environment that encourages growth and development, keeping pace with the future of healthcare.
- Customer-Centric Focus: We are dedicated to understanding and meeting the needs of our customers, driving value in every interaction.
- Adaptability: We lead through change, championing innovation that shapes both individual and organizational success.
About Company
Company
EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com.