Loan Operations

Delta Capita is a global managed services and consulting provider in the financial services sector. They are seeking a Loan Operations professional to manage key loan lifecycle transactions, ensure compliance with servicing actions, and oversee data integrity within the loan servicing operations team.

Responsibilities

• Manage key loan lifecycle transactions such as payoffs, defeasances, borrower auto‑debit setup, and investor‑level updates tied to loan sales, transfers, and Agency securitizations
• Ensure all servicing actions adhere to requirements set by the GSEs and internal operational standards
• Analyze and interpret Agency loan documents—including notes, payoff instructions, riders, and modification agreements—to confirm that system data accurately reflects contractual terms
• Identify data gaps or inconsistencies and provide well‑supported recommendations for corrections
• Oversee the daily upload and approval of Bloomberg index data used for floating‑rate Agency loans
• Implement index adjustments or benchmark changes as mandated by the GSEs or triggered by shifts in market conditions
• Lead daily oversight of exception reports, approving maintenance items and guiding team members through the resolution of complex outages or data breaks
• Conduct high‑level system adjustments, investigate recurring exceptions, and recommend enhancements that strengthen data integrity and reduce operational risk
• Coordinate payment of post‑closing fees to attorneys, investors, and external stakeholders, ensuring all documentation is complete, accurate, and properly executed
• Maintain compliance with internal controls and audit requirements surrounding fee disbursements

Skills

• 1–3 years of experience in loan operations, commercial mortgage servicing, financial operations, or a related function
• Familiarity with loan documentation and an understanding of how data flows into servicing systems
• Ability to work with exception reporting and perform basic system maintenance with oversight
• Strong analytical, organizational, and documentation skills
• Proficiency with Microsoft Office or Google Workspace; comfort learning servicing platforms and reporting tools
• 4–7+ years of experience in Agency commercial real estate servicing, loan operations, or a similar financial services function
• Strong working knowledge of Fannie Mae, Freddie Mac, and other GSE servicing requirements, including rate mechanics, collateral obligations, and post‑closing workflows
• Demonstrated ability to perform advanced exception management, loan‑level analysis, and high‑accuracy system updates with limited supervision
• Experience coordinating with technology vendors, leading UAT cycles, and supporting platform enhancements or process automation efforts
• Prior involvement in loan sales, securitizations, investor transfers, or payoff/defeasance workflows
• Ability to mentor junior associates and serve as a subject matter expert to internal stakeholders and external partners
• Strong written and verbal communication skills, with the ability to articulate complex issues to both technical and non‑technical audiences
• A valid work authorization for the US is mandatory
• Exposure to Agency (GSE) loan products, commercial real estate lending, or structured loan servicing preferred

Benefits

• Equal opportunity employer
• Reasonable accommodation to participate in the job application or interview process
• Benefits and privileges of employment

Company Overview