Licensed Real Estate Broker – Director of Operations

About Us

The Good Tenant Voucher is NYC’s #1 Voucher Specialist and Affordable Housing Advocacy firm. We are dedicated to leveling the playing field for low-income New Yorkers. We specialize in assisting tenants with FHEPS, CityFHEPS, Section 8, and other rental vouchers to secure permanent, stable housing. We are looking for a licensed real estate broker to take the helm of our day-to-day operations, bridging the gap between property owners, agents, and the vulnerable populations we serve.

The Role

We are seeking a highly organized, licensed Real Estate Broker to run the daily operations of our growing firm. This is a remote, leadership role designed for a professional who understands the intricacies of the NYC real estate market, specifically the unique challenges and regulations surrounding the voucher market. You will be responsible for managing a team of agents, ensuring compliance, fostering relationships with landlords, and streamlining our housing placement process.

Key Responsibilities

Operations & Management

· Oversee day-to-day operations, ensuring that all housing placements meet the specific requirements of various voucher programs (CityFHEPS, FHEPS, Section 8, etc.).
· Manage, mentor, and supervise a team of salespersons and administrative staff to ensure high performance and compassionate client service.
· Develop and implement Standard Operating Procedures (SOPs) to increase efficiency in the application-to-lease-up process.

Brokerage & Compliance

· Act as the Principal Broker or qualifying broker to ensure the firm remains in full compliance with NYS Department of State (DOS) regulations and NYC real estate laws.
· Review and approve all leases, riders, and agency disclosures to protect the firm and our clients.
· Manage escrow accounts and ensure adherence to ethical standards and fair housing laws.

Landlord & Agent Relations

· Act as the primary point of contact for landlord representatives, managing agents, and property owners to build trust in the voucher program.
· Negotiate lease terms, broker fees, and concessions on behalf of our voucher holders.
· Lead outreach initiatives to expand our database of “voucher-friendly” landlords across the five boroughs.

Technology & Process Improvement

· Utilize and optimize our CRM to track applications, inspections (HPD/HQS), and lease executions.
· Troubleshoot complex cases involving inspection failures, subsidy calculation errors, or landlord resistance.

Qualifications

Required:

· Active New York State Real Estate Broker License (required; must be in good standing).
· Minimum of 3-5 years of real estate experience in NYC, with at least 1-2 years in a supervisory or management capacity.
· Deep understanding of NYC affordable housing programs, specifically: CityFHEPS, FHEPS, Section 8, and HPD/HQS inspection standards.
· Proven experience managing agents or a team in a high-volume transaction environment.
· Proficiency with Google Workspace, CRMs (e.g., Follow Up Boss, Salesforce, or BrokerKit), and electronic signature platforms (DocuSign).

Preferred:

· Bilingual (Spanish, Mandarin, or Russian) is a significant plus.
· Experience working with non-profits, social services, or government agencies (HRA, NYCHA, DHS).
· Existing network of landlord relationships in the outer boroughs (Queens, Brooklyn, Bronx).

Personal Attributes

· Mission-Driven: You understand that housing is a human right and are passionate about solving the housing crisis in NYC.
· Grit & Problem-Solving: You are a fixer. You don’t run away from difficult cases; you find creative, legal solutions to get the deal closed.
· Leadership: You can motivate agents who are working with challenging populations while maintaining high production standards.
· Tech-Savvy: You believe in using technology to automate administrative tasks so that agents can focus on leasing.

Compensation & Benefits

· Structure: Competitive Base Salary + Commission Override / Profit Sharing.
· Earnings Potential: $120,000 - $180,000+ (depending on team performance and structure).
· Flexibility: Fully remote position with the autonomy to run the operational side of the business.
· Impact: The opportunity to be the key driver in housing hundreds of low-income families across New York City.

How to Apply

Please submit your resume and a brief cover letter explaining how your experience as a licensed broker translates to the affordable housing sector.

Subject Line: Application for Licensed Broker - [Your Name]

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The Good Tenant Voucher is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and the clients we serve.