[Remote] Government Travel Consultant

Note: The job is a remote job and is open to candidates in USA. shinvestmentsllc is seeking a detail-oriented and customer-focused Government Travel Consultant to support federal agencies with professional travel services. This position plays a key role in ensuring travel arrangements meet government standards while delivering exceptional service. Comprehensive training will be provided to set up for success.

Responsibilities

• Secure air, car and hotel accommodations for contracted government agencies
• Ensure that all aspects of booked travel (domestic and international) adhere to all government travel regulations, and validate that a high quality of accommodation and transportation is secured
• Ensure all queues are maintained throughout the day
• Initiate cancellation or reservation change processes to their completion, where applicable, to include expedient client agency notification
• Provide updates, as necessary, to client agencies to ensure their full awareness of information and status relating to the pending travel
• Conduct routine research of travel industry changes, trends and offerings to ensure they are working with the most up-to-date information when advising client agencies
• Maintain a professional customer service attitude and demeanor at all times while providing quality service, timely and accurate completion of travel arrangements and recommending value-added services to the client agency
• Weekend work is required in this role

Skills

• High School Diploma or GED, with some post-high school education
• Travel industry experience
• Proactive approach to systems and processes
• Working knowledge of WorldSpan and SABRE GDS
• Written and verbal communication skills
• Customer service skills
• Positive attitude
• Weekend work is required in this role

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