**Lead Retail Customer Service Associate – Delivering Exceptional Customer Experiences at arenaflex**

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our customers' expectations. As a Lead Retail Customer Service Associate, you'll play a vital role in driving customer satisfaction and loyalty by providing expert service, resolving complex issues, and leading a team of customer service professionals. If you're a customer-centric individual with a passion for delivering outstanding service, we want to hear from you.

• *About arenaflex**

arenaflex is a leading provider of business services, including print, signs & graphics, and shipping solutions. We're committed to delivering market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Our team members are the backbone of our organization, and we're dedicated to providing a supportive and inclusive work environment that fosters growth, development, and success.

• *Job Summary**

As a Lead Retail Customer Service Associate, you'll be responsible for delivering exceptional customer experiences, leading a team of customer service professionals, and driving sales growth through consultative selling and upselling. You'll work closely with customers to understand their needs, provide expert solutions, and resolve complex issues. You'll also be responsible for managing production flow, coordinating store activities, and ensuring quality during and after production processes.

• *Key Responsibilities**

• Deliver exceptional customer experiences through expert service, consultative selling, and upselling
• Lead a team of customer service professionals, providing guidance, coaching, and feedback to ensure high-quality service delivery
• Manage production flow, coordinating store activities and ensuring quality during and after production processes
• Take customer orders, giving pricing information, and performing consultative selling to customers
• Recommend FedEx Office products and services, tracking and logging all production jobs
• Set up complex orders and perform multiple tasks at the same time
• Ensure communication among shifts, coordinating pick-up and delivery of customer orders
• May provide leadership to team members on an assigned shift, assisting in the training of store team members
• Collate, sort, and organize customer orders, operating the Point of Sale terminal (POS) and handling financial transactions
• Complete required financial paperwork and assist with financial reporting, including daily sales, close-outs, and bank deposits
• Follow instructions of supervisors and assist other team members in performing store functions
• Follow FedEx Office standard operating procedures, adhering to legal, HR, safety, and security policies and procedures
• Secondary responsibility for coordination of all shipping related services and activities, including:
+ Providing customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates+ Ensuring quality customer service is given to customers by providing packaging services, as well as offering information about company products and services+ Offering assistance to customers by suggesting appropriate shipping methods, maintaining inventory of shipping supplies+ Assembling parcels and preparing goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels

• *Essential Qualifications**

• High school diploma or equivalent education
• 2+ years of specialized experience
• Excellent verbal and written communication skills
• Ability to stand during entire shift, excluding meal and rest periods
• Ability to move and lift 55 pounds
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to work with minimal supervision
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the arenaflex business

• *Preferred Qualifications**

• Experience in a customer-facing role, preferably in a retail or service industry
• Knowledge of FedEx Office products and services
• Experience with consultative selling and upselling
• Ability to work in a team environment, providing guidance and coaching to team members
• Strong problem-solving and conflict resolution skills
• Ability to adapt to changing priorities and deadlines

• *Career Growth Opportunities and Learning Benefits**

At arenaflex, we're committed to providing a supportive and inclusive work environment that fosters growth, development, and success. As a Lead Retail Customer Service Associate, you'll have opportunities to:

• Develop your leadership skills, leading a team of customer service professionals
• Enhance your knowledge of FedEx Office products and services
• Improve your consultative selling and upselling skills
• Participate in training and development programs to enhance your skills and knowledge
• Collaborate with cross-functional teams to drive business growth and improvement

• *Work Environment and Company Culture**

arenaflex is a dynamic and fast-paced work environment that requires a high level of energy, enthusiasm, and commitment to delivering exceptional customer experiences. Our team members are the backbone of our organization, and we're dedicated to providing a supportive and inclusive work environment that fosters growth, development, and success.

• *Compensation, Perks, and Benefits**

arenaflex offers a competitive compensation package, including:

• Competitive hourly rate
• Opportunities for career growth and advancement
• Comprehensive training and development programs
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance
• Opportunities for professional development and certification

• *How to Apply**

If you're a customer-centric individual with a passion for delivering outstanding service, we want to hear from you. Apply now to become a Lead Retail Customer Service Associate at arenaflex.