L1 Support (m/f/d)

Your mission

First point of contact for customer inquiries

Clear, friendly, and structured communication with customers

Analysis and resolution of incoming customer support tickets

Support with questions regarding software configuration

Identification of issues and collection of relevant technical information

Recognizing when escalation to Level 2 support or the Product team is required

Structured documentation of issues and solutions

Ensuring high customer satisfaction through timely communication

Your profile

Excellent communication and problem-solving skills

Customer-oriented and structured way of working

Strong troubleshooting mindset – passion for identifying root causes

Ability to work both independently and as part of a team

German at native or fluent level

Good English skills

Nice to have (not required):

Basic understanding of web applications

Basic knowledge of M365, APIs, and HTTP status codes

Experience with software configuration and Identity & Access Management

General awareness of security best practices (passwords, phishing, secure device usage)

Why us?

100% remote work and full flexibility over your schedule

A transparent, trust-based culture in an international SaaS scale-up

Modern tools, data-driven processes, and fast decision-making

2–3 offsites and workshops per year for strategy, connection, and team spirit

High level of autonomy and clear development paths

The opportunity to actively shape a fast-growing SaaS company

Steep learning curve in customer success, onboarding, software processes & content creation

Close collaboration with our Customer Success and Product teams

Flexible working hours

Please send your application to [email protected]