L1 Support (m/f/d)

Your mission

First point of contact for customer inquiries
Clear, friendly, and structured communication with customers
Analysis and resolution of incoming customer support tickets
Support with questions regarding software configuration
Identification of issues and collection of relevant technical information
Recognizing when escalation to Level 2 support or the Product team is required
Structured documentation of issues and solutions
Ensuring high customer satisfaction through timely communication

Your profile

Excellent communication and problem-solving skills
Customer-oriented and structured way of working
Strong troubleshooting mindset – passion for identifying root causes
Ability to work both independently and as part of a team
German at native or fluent level
Good English skills
Nice to have (not required):
Basic understanding of web applications
Basic knowledge of M365, APIs, and HTTP status codes
Experience with software configuration and Identity & Access Management
General awareness of security best practices (passwords, phishing, secure device usage)

Why us?

100% remote work and full flexibility over your schedule
A transparent, trust-based culture in an international SaaS scale-up
Modern tools, data-driven processes, and fast decision-making
2–3 offsites and workshops per year for strategy, connection, and team spirit
High level of autonomy and clear development paths
The opportunity to actively shape a fast-growing SaaS company
Steep learning curve in customer success, onboarding, software processes & content creation
Close collaboration with our Customer Success and Product teams
Flexible working hours

Please send your application to [email protected]

About us

Boardwise was founded in 2019 within Axel Springer with the mission to digitize and simplify boardroom operations. What began as an internal project has since evolved into a fast-growing independent SaaS company led by an experienced founding team with a strong background in startups and enterprise software.

We help leadership teams and board offices of large organisations manage meetings and decision-making more efficiently, securely, and transparently. Our enterprise-grade solution is trusted by major organisations – including more than 30 % of DAX-listed companies, such as E.ON, BAYER, VW Financial Services, and ProSiebenSat.1.

At Boardwise, we’re not just building software – we’re redefining how high-level decisions are made in modern organisations. As a remote-first company with an international team, we offer real ownership, fast learning curves, and the opportunity to make an impact in a meaningful space.