Jr. Technical Support Engineer

We are looking for a Jr. Technical Support Engineer to support remote operations across client communication, support coordination, and technical assistance. This role is ideal for an entry-level candidate with a strong foundation in technical concepts and the ability to manage client support interactions.

Location: Remote (Eastern Time Zone)
Work Hours: 5:00 PM – 2:00 AM (PKT) | Aligned with Eastern Time (8:00 AM- 5:00 PM)
Note: This role is currently remote; however, based on business needs, it may transition to an on-site role while continuing to follow Eastern Time hours.

Key Responsibilities

• Monitor and manage shared support channels, including the support mailbox and related platforms


• Review incoming client and internal requests to ensure timely acknowledgment and tracking


• Organize, document, and maintain records of ongoing support issues


• Communicate professionally with clients and provide timely updates


• Gather required information to assess and address issues


• Assist in triaging and prioritizing requests based on urgency and impact


• Coordinate with internal teams for timely resolution


• Maintain ownership and consistent follow-up on open items


• Participate in remote troubleshooting sessions where required


• Document actions, status, and next steps clearly


• Escalate issues when deeper technical review or onsite support is required
  

Scope of Work:

• Electronic security systems and access control


• Video surveillance systems


• Intrusion systems


• Network-connected devices


• IoT solutions


• PoE-powered technologies


• General remote support coordination

Requirements

• Bachelor’s degree in Electronics Engineering, Computer Engineering, IT, or a related field


• Basic understanding of:
  
  
  
  • Electronics fundamentals
  
  
  • Computer systems
  
  
  • Networking fundamentals
  
  
  
  


• Exposure to JavaScript is a plus (not mandatory)


• Strong verbal and written communication skills in English


• Ability to manage multiple tasks and stay organized


• Strong follow-up and ownership mindset


• Good judgment in prioritization and decision-making


• Willingness to learn and adapt


• Ability to work independently and as part of a team