Jr. Application Support Specialist - Power Apps...

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<b>Job Description</b>Job DescriptionDescription:<p></p><p>SSI is seeking a Jr. Application Support Specialist - Power Apps, to support our Navy customer in Philadelphia, PA. <b>This position requires secret clearance and is fully remote work.</b></p><p><br></p><p><b>Job Duties & Responsibilities:</b></p><p><br></p><p>• App Development in Navy FlankSpeed/MS365: Configure and maintain Power Apps, including the manipulation of forms, views, and site maps.</p><p>• Standardized Configuration: Perform basic modifications to Model-Driven App components, such as updating Views, Forms, and Navigation (Site Maps).</p><p>• Dataverse Familiarity: Employ data tables from various sources and formats to perform bulk updates using standard tools (e.g., Excel Add-in).</p><p>• App Monitoring: Experience monitoring Power Automate run histories to identify failed flows and performing simple "resubmits" or basic logic troubleshooting.</p><p>• Dataverse Management: Use table relationships (1:N, N:N), column types, and business rules to ensure data integrity.</p><p>• Power Automate: Create, troubleshoot, and optimize automated, instant, and scheduled flows to handle business logic and notifications.</p><p>• App Logic: Experience setting up "if/then" rules and basic calculations to facilitate automated information processes.</p><p>• System Maintenance: Performing routine "health checks" on apps to identify and address issues and ensuring compatibility with Navy FlankSpeed/MS365 updates.</p><p>• Data Presentation: Experience extracting data and creating dashboards using PowerBI, Tableau or Qlik</p><p><br></p><p><b>Operations & Support (Sustainment)</b></p><p>• Ticket Management: Manage assigned backlog prioritizing "break-fix" issues versus enhancement requests.</p><p>• Basic Break-Fix: Resolve common issues, such as correcting data validation errors or updating simple Business Rules.</p><p>• Troubleshooting & Root Cause Analysis: Identify sources of issues from the Power Automate logic, Dataverse data constraints, or user permission errors.</p><p>• User Acceptance Testing (UAT): Coordinate with customers and end-users to validate fixes and new features before deployment to production.</p><p><br></p><p><b>Strategic & Professional Skills</b></p><p>• Roadmap Support: Translate user feedback and recurring support pain points into actionable suggestions for the Customer Architect's roadmap.</p><p>• Requirement Gathering: Interview end-users to document exactly what a requested "minor enhancement" should look like.</p><p>• Instructional Support: Provide 1-on-1 "desk-side" support or virtual screen-sharing sessions to walk users through app features.</p><p>• Documentation: Maintain technical documentation and user "How-To" guides to reduce recurring support inquiries.</p><p>• Communication: Navigate direct customer interactions, providing status updates on the backlog and clarifying requirements for minor enhancements.</p><p>• Compliance Adherence: Follow established organizational UX/UI standards and governance protocols.</p>Requirements:<p></p><p> Bachelor's degree in computer science, information technology, or a related field</p><p> Must have at least one year of experience working in application development or a data analytics environment</p><p> Familiarity with Navy Flankspeed as well as MS365</p><p> Strong analytical skills to diagnose and resolve application issues effectively.</p><p> Excellent verbal and written communication skills to interact with technical and non-technical users</p><img src="https://www.jobg8.com/Tracking.aspx?fzmkklptx76JVlZE6mWY2Qz" width="0" height="0">

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