**Job Title:** Experienced Customer Service and Scheduling Manager - Home Healthcare - Remote Opportunity at arenaflex

• *Job Description:**

About arenaflex

At arenaflex, we're dedicated to revolutionizing the home healthcare industry by providing exceptional care and services to our clients. As a leading provider of home healthcare solutions, we're committed to delivering high-quality care that exceeds our clients' expectations. Our team of passionate and compassionate professionals is driven by a shared vision of making a positive impact on the lives of our clients and their families.

Job Summary

We're seeking an experienced Customer Service and Scheduling Manager to join our team at arenaflex. As a key member of our leadership team, you'll be responsible for overseeing the operational performance of our home healthcare services in your market. You'll lead a team of Client Success Coordinators and Recruiters, providing guidance, support, and coaching to ensure they deliver exceptional care to our clients. If you're a results-driven leader with a passion for customer service and a commitment to excellence, we encourage you to apply for this exciting opportunity.

Key Responsibilities

As a Customer Service and Scheduling Manager at arenaflex, you'll be responsible for:

Team Management & Leadership

• Monitor real-time team performance to drive service level goals and ensure exceptional customer service delivery.
• Prepare reports to assess individual staff performance and accuracy, providing constructive feedback to maintain a high standard of service delivery.
• Conduct regular performance evaluations and provide coaching and training to support team growth and success.
• Ensure each role's daily, weekly, and monthly tasks are completed timely and accurately, using your knowledge and experience to make informed decisions and suggest process improvements.
• Act as a coach and trainer to the team, providing guidance and support to help them achieve their goals and objectives.

Operational Excellence

• Serve as the subject matter expert for all Patient Client Success Coordinator and Recruiter responsibilities and activities, ensuring compliance with regulatory governing bodies.
• Oversee orientation and training for new team members, including caregiver orientation, to ensure they're equipped to provide exceptional care.
• Collaborate with the VP of Operations to facilitate issue resolution, preparing and disseminating effective communication to staff.
• Determine territory recruitment needs and achieve recruitment and retention goals, monitoring and analyzing key performance indicators to enhance territory efficiency and effectiveness.
• Attend daily, weekly, and monthly meetings with various departments as scheduled, ensuring seamless communication and collaboration.

Client Care

• Participate in on-call rotation, providing availability to address emergencies, critical situations, or staffing issues that may arise outside of regular business hours.
• Act as the primary point of contact for escalated matters, making critical decisions as necessary to ensure client satisfaction and well-being.
• Maintain a proactive approach to address client concerns or emergencies promptly, ensuring their needs are met at all times.
• Work closely with the territory care manager and coordinator to ensure client satisfaction and provide service recovery where needed.
• Ensure all services are billed accurately at the close of every billing cycle, demonstrating the highest standards of customer service delivery on a daily basis.

Qualifications

We're looking for a seasoned leader with:

Industry Knowledge

• A deep understanding of healthcare staffing and scheduling needs, with a focus on providing exceptional customer service.
• Recognition of the importance of providing the highest levels of customer service, with a passion for delivering results-driven solutions.

Problem Solving

• Solutions-oriented with the ability to work independently, making logical decisions and analyzing work processes for improvement.
• Capable of thinking critically and creatively to resolve complex problems and challenges.

Leadership and Motivation

• Ability to motivate and engage team members to boost morale and achieve their goals and objectives.
• Exhibits flexibility and adaptability to meet the needs of customers, operational teams, and leadership.

What We Offer

As a Customer Service and Scheduling Manager at arenaflex, you'll enjoy:

• A competitive salary range of $80,000 - $110,000, depending on experience.
• A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
• Opportunities for career growth and professional development, with a focus on leadership and management skills.
• A dynamic and supportive work environment, with a team of passionate and compassionate professionals.
• The chance to make a positive impact on the lives of our clients and their families, delivering exceptional care and services that exceed their expectations.

How to Apply

If you're a results-driven leader with a passion for customer service and a commitment to excellence, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We can't wait to hear from you!