Jira Administrator

Overview

Connection has a fantastic opportunity through our Technical Staffing division for a Jira Administrator. This is a contract position working remote with benefits. This role will focus on optimizing Jira environments, supporting project management teams, and building scalable workflows and automations. The ideal candidate is hands-on, collaborative, and able to transfer knowledge effectively to internal teams.

Must be a U.S. Citizen. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Responsibilities

Administer and optimize Jira Cloud environments, including configurations and ongoing system enhancements

Design and implement Jira automations to streamline workflows and improve team efficiency

Create and customize Jira projects, including issue types, workflows, permission schemes, and screen configurations

Partner closely with Project Management teams to gather requirements and deliver tailored Jira solutions

Troubleshoot system issues and provide ongoing support to Jira users

Document configurations, processes, and best practices

Cross-train internal team members (Merlin Lab employees) on implemented solutions and system usage

Min

Max

Qualifications

5+ years of experience as a Jira Administrator

Strong expertise in Jira Cloud, including automations and advanced customizations

Proven experience with project setup and configuration (workflows, schemes, permissions, issue types, etc.)

Ability to collaborate with PM teams and translate business needs into technical solutions

Excellent communication and documentation skills

Experience training or mentoring end users and internal teams

Must be a U.S. Citizen