IT Systems Administrator - Sembi

Sembi is a leader in software quality and security management, offering a comprehensive suite of tools that enhance testing, strengthen security, and accelerate product delivery. By unifying industry-leading solutions like TestRail, Xray, Testmo, Ranorex, Kiuwan, and PreEmptive, Sembi empowers development teams to build software the world can rely on.

We are seeking a well-rounded IT Systems Administrator to support and maintain our IT environment in a remote setting. This role acts as Tier 2 support for frontline helpdesk and support staff, and requires strong systems administration experience, particularly in diagnosing server-level issues and supporting system and data migrations. The ideal candidate is an IT generalist with broad technical depth across cloud services, infrastructure, and enterprise tools.


Key Responsibilities:

• Provide Tier 2 escalation support for helpdesk, resolving complex system and infrastructure issues
• Administer core IT systems and services (Email, Messaging, Device Management, etc)
• Monitor, diagnose, troubleshoot and maintain on-prem and cloud-based IT infrastructure and tools
• Manage and track workload through ticketing system (e.g. Jira, Zendesk)
• Support and execute system and data migrations across platforms and services with occasional weekend availability
• Provide remote IT support for a distributed workforce
• Document processes, system configurations, procedures and enforce IT security best practices
• All other duties as assigned

Requirements:

• Availability during Central Standard Time Zone
• Experience in IT systems administration or a similar role
• Strong troubleshooting skills across operating systems, servers, and cloud services
• Hands-on experience supporting system or data migrations
• Broad IT generalist skill set (e.g., cloud platforms, identity management, endpoints, VPNs)
• Experience supporting remote teams
• Strong communication, documentation, and problem-solving skills
• Ability to work independently in a fully remote environment

 

Preferred Qualifications:

• Experience working in an Agile environment (Scrum, Kanban, Scrumban, etc)
• Experience administering Atlassian products (Jira, Confluence), including migrations or configuration
• Familiarity with IT service management tools (e.g., Zendesk, Jira Service Management)
• Cloud platform certifications (AWS, Azure, Google Cloud)
• Security or compliance experience (e.g. PCI, SOC 2, ISO 27001, SOX)