IT Support Specialist

Aperture Group LLC is a growing and collaborative organization seeking an IT Support Generalist who will be the first point of contact for internal technical support. This role is essential in ensuring a seamless technology experience for employees, involving troubleshooting, onboarding, and supporting new system implementations.

Responsibilities

• Provide Tier 1 technical support for end users, resolving hardware, software, and access-related issues (both remote and onsite)
• Manage and document work within the IT Service Management system (tickets, service requests, knowledge base articles, asset tracking)
• Support employee onboarding and offboarding , including device setup, account provisioning, and access management
• Assist with hardware and software deployment , including evaluating and rolling out new tools and technologies
• Help install and maintain AV equipment and office technology , including conference rooms and event spaces
• Deliver basic end-user training and guidance on systems, tools, and best practices
• Partner with IT leadership on projects and process improvements
• Maintain consistent onsite presence to support internal teams

Skills

• 1–3 years of experience in IT support, help desk, or desktop support (or relevant internship/entry-level experience)
• Strong troubleshooting skills across Windows environments, hardware, and common business applications
• Experience with or exposure to Active Directory, Microsoft 365, or similar user/account management tools
• Familiarity with ticketing systems (ServiceNow, Jira, etc.)
• Strong communication skills with the ability to explain technical issues to non-technical users
• Organized, detail-oriented, and comfortable managing multiple priorities

Benefits

• Dental insurance
• Health insurance
• Vision insurance
• Hourly pay
• Weekly pay

Company Overview