IT Support Operations Specialist

IT Support Operations Specialist

About the Role

We are looking for a reliable and proactive IT Support Operations Specialist to support our internal team with day-to-day IT needs. This role will be responsible for maintaining employee access, managing devices and software, resolving technical issues, and supporting IT compliance initiatives.

The position combines hands-on IT support, IT asset management, and operational support for security and compliance processes.

Key Responsibilities

IT Helpdesk Support
• Provide day-to-day technical support for internal users across Microsoft, Google Workspace, and macOS environments.
• Support user assistance with Mac devices.
• Assist with password resets, account management, software installations, and troubleshooting of common technical issues.
• Respond to and resolve helpdesk tickets in a timely manner to ensure minimal disruption to employee productivity.

Employee Onboarding and Offboarding
• Manage technical onboarding and offboarding processes.
• Provision and deprovision user accounts across internal systems.
• Assign and revoke system access according to company policies.
• Procure and configure laptops (including Mac devices), peripherals, and required equipment for new employees.
• Ensure proper device return and decommissioning during employee offboarding.
• Maintain accurate records within the company’s access management and asset tracking systems.

IT Asset and Software Management
• Track and manage company devices, licenses, and software subscriptions.
• Assist with internal initiatives to review and optimize hardware and software usage across the organization.
• Support cleanup and consolidation efforts related to unused or redundant tools and licenses.

Security and Compliance Support
• Assist with the preparation and maintenance of documentation for SOC 2 and HIPAA compliance.
• Support IT security policies, documentation, and evidence collection as needed.

Qualifications

Required
• 2+ years of experience in IT support, helpdesk, or IT operations.
• Experience supporting Microsoft, Google Workspace, and macOS environments.
• Experience configuring and troubleshooting Mac devices.
• Familiarity with user account management and access control.
• Experience with device setup and IT asset management.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and organizational skills.

Nice to Have
• Experience with identity and access management tools.
• Familiarity with SOC 2 or HIPAA compliance processes.
• Experience with any ticketing systems.
• Basic understanding of IT security best practices.

Location & Travel Requirements

This position is open to candidates located within a reasonable commuting distance of one of our office locations in New York, NY; Cape Coral, FL; or Washington, DC. While the role offers flexibility, it requires an onsite presence a few days each month to support collaboration, team alignment, and key business initiatives.

This role also requires the ability to travel approximately 20–30% to our office locations as needed to support cross-functional initiatives, team engagement, and operational priorities.