IT Service Desk, Technician I

Extra Space Storage is a leading company in the self-storage industry, known for its collaborative work environment. They are seeking a Technician I to provide Tier I end-user service desk support, including troubleshooting and maintaining systems and software for internal corporate and remote site locations.

Responsibilities

• Resolve Service Desk tickets according to SLA
• Resolve customer issues via phone, email, and remote computer software
• Provide customer assistance by troubleshooting and resolving issues relating to computer systems, hardware, software, telecommunications, printers, and networking
• Accurately document customer interactions in a service desk ticketing system
• Escalate issues to the next tier with next level of difficulty
• Install, make changes, and repair computer hardware and software
• Follow-up with customers to ensure issues are resolved
• Follow detailed training and 'how to' documents to resolve tickets

Skills

• High school diploma or GED required
• Help Desk experience or work equivalent a plus
• Basic technical experience with Windows operating systems and computer hardware
• Excellent customer service skills
• Eagerness to learn
• Enthusiastic and positive attitude
• Flexibility to work assigned shift which can include Saturday's as shift demands
• Detail oriented
• Highly organized to manage assigned Service Desk tickets to resolution
• Follow Service Desk practices and procedures
• Associate or bachelor's degree a plus
• A+ and/or Network+ certification a plus

Company Overview

Company H1B Sponsorship