IT Security Analyst (Identity & Access Management)

The Depository Trust & Clearing Corporation (DTCC) is a leader in the financial markets, committed to innovation and employee development. They are seeking an IT Security Analyst focused on Identity & Access Management to provide support and troubleshooting for Privileged Access Management solutions, while gaining exposure to various IAM products.

Responsibilities

• Serve as the first point of contact for IAM related support issues, providing responsive Level 1 (L1) and Level 2 (L2) customer service to end users
• Monitor privileged account activities and respond to incidents, requests, and alerts involving privileged access and authentication services
• Triage and resolve PAM operational issues, escalating complex cases to senior team members or engineering staff as appropriate
• Participate in an on-call rotation to ensure coverage during national business hours
• Document troubleshooting steps, process changes, and solutions for the knowledge base to support team learning and operational efficiency
• Collaborate with the IAM team and cross-functional partners to maintain high standards of customer service and communication
• Continuously develop technical skills in PAM and related IAM tools, with mentorship and training provided
• Assist with proactive monitoring and maintenance activities to prevent outages or service disruptions within PAM platforms
• Provide disaster recovery support for PAM systems, including both planned and unplanned events
• Participate in the execution and documentation of disaster recovery procedures to ensure business continuity and rapid restoration of privileged access services

Skills

• Bachelor's degree required
• Demonstrated interest in IT security, particularly in access management and privileged account security
• Working knowledge of Windows Server and Linux environments
• Strong troubleshooting, analytical, and organizational skills
• Excellent communication skills, both written and verbal
• Ability to work independently, follow established processes, and seek guidance when needed
• Willingness to participate in on-call rotations aligned to national business hours
• Entry Level – internship experience highly preferred
• 6 months - 1 year Hands-on experience with any PAM solution or IGA
• Familiarity with PAM concepts, such as least privilege, credential vaulting, session monitoring, and access workflows
• Familiarity with customer support ticketing systems or help desk environments

Benefits

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

Company Overview

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