IT Program Delivery Consultant
Posted 2026-05-06Redtech is helping our client with a Contractor search for a IT Program Delivery Consultant. Location – This role is 100% remote at this time, but could shift to hybrid in the future. Selected candidate must reside in Western WA and be able to commute to downtown Seattle if hybrid. Schedule - Mon - Fri, 40 hours per week. Daily schedule is negotiable upon starting the project. We are not able to offer any type of sponsorship at this time. No 3rd party candidates Pay Rate Range - $65-80/hr W-2 (this rate range assumes participation in full benefits offerings) Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. Benefits – (all are based on eligibility) Choice of 2 Medical/RX insurance plans from Premera (Blue Cross/Blue Shield). Premium is 100% company paid for employee. Paid Time Off (PTO) 401(k) plan with company match Company paid Life/AD&D insurance for employees participating in medical plans Our CLIENT is looking for a contract IT Program Delivery resource to work The position represents the Student Systems and Systems supported by the team include a mix of This position reports to the IT Manager on the Student Responsibilities/Duties: Work with the IT Manager to coordinate schedules, Communication 1. Develop communication plans and processes for 2. Coordinate clear and organized communication to 3. Provide clear and concise communication to executive Operational Oversight 1. Oversee reoccurring operational tasks, including 2. Apply Agile, Kanban, and Scrum practices to manage 3. Coordinate resources across operational support, 4. Partner with the IT Manager to plan and maintain a 3 – 5. Coordinate operational release schedules and 6. Coordinate environment preparation, regression 7. Support after-hours work related to system upgrades 8. Conduct daily operational stand-ups using agile scrum 9. Schedule and facilitate meetings necessary to move 10. Work with the IT Manager to coordinate resources and 11. Represent the team in departmental change management Process Improvements 1. Work with IT Manager to identify and prioritize areas 2. Support process improvement efforts while coordinating 3. Partner with IT Manager to review workload 4. Help develop, implement and train ServiceNow Request, 5. Identify opportunities to improve operational 6. Recommend and help define service level agreements and 7. Develop and refine standard operating procedures for 8. Develop Tier 1 support processes and documentation and 9. Encourage ongoing operational improvement discussions 10. Collaboration with executive sponsors and business Documentation 1. Develop and maintain operational templates and Required Qualifications 1. 8+ years leading an IT operations team supporting 2. 5+ years managing IT projects 3. Systems administration 4. Minimum of two years of 5. Experience using 6. Experience coordinating 7. Experience with User 8. Experience with change 9. Experience supporting 10. Understanding of the 11. Experience coordinating 12. Strong organizational 13. Experience documenting 14. Understanding technical 15. Familiarity with 16. Demonstrated ability to 17. Planning, 18. Bachelor’s Degree or Desired Qualifications 1. Experience supporting Student Information Systems, 2. Experience working in K–12 education technology 3. PMI certification, preferably PMP or PgMP. 4. Agile certification such as Certified ScrumMaster 5. Experience applying Agile, Scrum, and Kanban practices 6. ITIL certification or experience working in an IT 7. ServiceNow certification or experience administering 8. Six Sigma or Lean process improvement certification. 9. Experience supporting enterprise application
closely with the IT Manager to coordinate and keep
both operational and project work moving.
day-to-day operations of our student systems, including change and
configuration management, system and user access maintenance, and coordination
with database administration and system support activities across our
application portfolio. Work is managed through ServiceNow.
position has no budget or staffing responsibilities.
Support team in coordination with other district departments, including the
Enterprise Project Management Office (EPMO), executive sponsors, business and
academic leaders, business owners, subject matter experts, vendors, external
agencies, and union representatives.
vendor-hosted and internally developed applications. External platforms
include PowerSchool, PowerTeacher/Pro, Schoology, Naviance, Performance
Matters, Unified Insights, VersaTrans). Internal systems include the
Student Assignment System (SAS), Transportation Operations Systems (TOPS),
Safety and Security Information Reporting System (SSIRS), and the Truancy
Management System).
Systems and Support Team and works closely with that role to ensure operational
work, project initiatives, and process improvements move forward
together.
resources, scope, and communication with input from the team and business
partners. Help shape district, department, and team priorities and work plans
based on operational needs and upcoming work.
operational work and system changes.
service interruptions and system changes within the team and the larger
departments.
sponsors, departmental business owners, and subject matter experts, many who do
not have technical backgrounds.
management of incident and requests.
operational work and adjust priorities across competing workstreams.
project work and adjust priorities across competing workstreams.
5 year operational and resource schedule to provide leadership visbi8lity into
upcoming work priorities, and resource needs.
activities including the annual operations calendar, bi-weekly releases,
hotfixes, tri-annual upgrades, start and close of school, summer school, and
end-of-year processes. After-hours work supports tri-annual upgrades, and
end-of-year processes.
testing, bug fixes, user acceptance testing, backlog grooming, security
reviews, and implementation activities as required.
and end-of-year operational processes.
and kanban practices.
operational work forward.
resolve operational and service issues.
meetings and provide input on system impacts and upcoming changes.
for operational improvement.
operational and project work.
distribution and improve resource balance across the team.
Incidents, Projects, CWM Boards and Agile Scrum, and Resource Management
functionality. Continue to improve upon the product as reporting needs arise.
efficiency, including automation where appropriate.
operational standards.
application support and maintenance.
coordinate with the TechLine Manager and team on issue resolution.
and brainstorming with the team.
owners to support shared operational goals.
documentation, including service level agreements, business and technical
requirements, and ServiceNow dashboards and workflows for team members,
business owners, and executive leadership.
enterprise-grade software systems.
and software applications technical support background.
experience using ServiceNow SPM (Strategic Portfolio Management) and CWM
(Collaborative Workspace Management) modules, including creating and managing
projects, Agile sprints, releases, and stories.
ServiceNow or similar digital workflow platforms for incident, request, demand,
resource management, automation, and user support workflows.
Agile, Scrum, or Kanban-based operational or project work.
Acceptance Testing (UAT) processes, including testing associated with system
upgrades.
management practices and coordinating system changes across multiple
stakeholders.
process improvement and continuous improvement initiatives.
software development life cycle (SDLC) and operational release processes.
work across technical teams, business partners, and external vendors.
and problem-solving skills, with the ability to work independently and adapt in
a fast-paced environment.
operational processes, procedures, and technical requirements.
debt management and long-term system sustainability practices.
cloud-hosted applications and system migration efforts.
build relationships and collaborate effectively across teams.
prioritization, and decision-making skills across competing operational
priorities.
equivalent combination of education and relevant work experience.
preferably PowerSchool.
environments or large public sector organizations.
(CSM) or PMI-ACP.
to operational and project work.
service management environment.
or configuring ServiceNow workflows.
architecture or system integration environments.