IT Operations Specialist

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. As an IT Operations Specialist, you will be the first point of contact for employees’ IT needs, ensuring a smooth and supportive technology experience while assisting with onboarding and managing IT assets.

Responsibilities

• Provide help desk support to internal employees
• Own account provisioning and deprovisioning, onboarding and offboarding processes and the maintenance of our application stack and integrations
• Work extensively with Jamf, Okta, Intune, Jira and GitHub, contributing ideas for management, organisation and basic troubleshooting
• Maintain and enrich our knowledge base with documentation to support end users and enhance our AI-driven help desk
• User hardware setup and provisioning - Apple, Windows etc

Skills

• Strong ability to troubleshoot and resolve hardware and software issues, with a focus on documenting solutions to prevent recurrence
• Experience supporting and onboarding users in a predominantly Mac environment
• Genuine passion for IT support and continuous learning in a dynamic setting
• Familiarity with MDM platforms for device management
• Proficiency with support ticketing systems
• Bachelor's degree in a relevant field or equivalent practical experience
• Hands-on experience managing productivity and communication tools (e.g., Google Workspace, Okta, Slack) and guiding users in their effective use
• Experience tracking and maintaining IT assets through an asset management system (such as Oomnitza, Jira, or similar)
• Experience supporting c-suite executives
• Basic scripting proficiency
• Basic understanding and/or experience with automation
• JAMF and Okta Admin certification
• Relevant certifications (A+, Network+, AWS certs, Google Admin, etc…)
• Programming language proficiency, e.g. Ruby, Python, Perl etc… Note that the language doesn't have to be one that we use here!
• Cloud-heavy IT infrastructure experience
• Experience with Office Buildouts

Benefits

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family

Company Overview

Company H1B Sponsorship