IT Business Analyst – Data Center & Critical Infrastructure Management | arenaflex IT Offices Group

Join arenaflex: Where Technology Meets Innovation

Are you ready to take your IT career to new heights? Welcome to arenaflex, where we're not just connecting flights—we're connecting people, places, and possibilities. As a global leader in the aviation and transportation industry, arenaflex operates one of the most sophisticated technological ecosystems in the world, and we're looking for a talented IT Business Analyst to help us maintain and advance our critical infrastructure.

When you join arenaflex, you become part of a team that powers the backbone of modern air travel. Our IT Offices Group is responsible for ensuring seamless operations across our extensive network of data centers, communication rooms, and critical facility infrastructure. This is your opportunity to work at the intersection of IT operations, facility management, and strategic project execution—where every day brings new challenges and every project makes a tangible impact on millions of travelers worldwide.

About the Role: IT Business Analyst – IT Offices Group

As an IT Business Analyst within our IT Offices Group, you will serve as the vital link between our technology teams and critical facility operations. Your expertise will be instrumental in providing IT administration of professional services, project management, and operational support that ensures the functional sustainability of the core infrastructure supporting our airport communication spaces and data center environments.

This position offers a unique blend of technical responsibility and strategic leadership. You'll be managing the delicate balance between maintaining existing infrastructure and implementing innovative improvements that keep arenaflex at the forefront of aviation technology.

What You'll Be Doing: Key Responsibilities

In this dynamic role, you will be responsible for overseeing and managing critical aspects of our IT infrastructure:

• Infrastructure Administration: Provide comprehensive IT administration of professional services, project management, and support to ensure the operational sustainability of critical infrastructure that supports our airport communication environments for the arenaflex IT Offices Group.
• Site Execution Management: Oversee all site implementations, inventory management, system planning, accompanying, preventive maintenance strategies, and break/fix services for data center critical infrastructure, IT certification labs, and remote communication room critical facility equipment.
• IT Laboratory Support: Provide IT support for laboratories to equip our client application and engineering teams with workstations, hardware, and access to test their applications effectively.
• Remote Coordination: Coordinate remotely with professional services responsible for critical infrastructure maintenance and break-fix activities at remote communication rooms, ensuring minimal disruption to operations.
• Facility Infrastructure Management: Manage the operation, maintenance, and monitoring of all critical facility infrastructure for data center and remote communication room equipment, ensuring 24/7 reliability.
• Standards Development: Develop data center and remote communication room standards for space, power, cooling, and physical layer IT infrastructure that meet industry best practices and regulatory requirements.
• Network Integrity: Support the IT Offices grounds fiber ring to maintain the integrity and service continuity of the airport and campus facilities underground fiber ring infrastructure.
• Policy Implementation: Recommend and implement departmental policies, guidelines, standards, and procedures that enhance operational efficiency and compliance.
• Regulatory Compliance: Ensure compliance with all governing corporate standards and guidelines, maintaining our reputation for excellence and regulatory adherence.
• Capital Project Management: Manage data center and remote communication room infrastructure capital improvements, upgrades, and enhancement projects from conception to completion.
• Vendor Management: Select IT and critical facility services, ensuring accurate documentation, securing best prices for products and services, and ensuring that vendors meet their contractual obligations.
• Capacity Management: Oversee space, UPS power, and critical cooling capacity management to ensure optimal performance and scalability of our infrastructure.
• Infrastructure Design: Manage the design, implementation, and vendor support of the critical electrical power, HVAC, fire suppression, security, floor support, and cabling programs for communication rooms.
• Incident Management: Provide proactive and break-fix support for alert and ticket remediation related to facilities, remote communication rooms, labs, and data center equipment.
• Remote Support: Offer remote incident management resolution for airport critical equipment and remote installation, configuration, and operational support.
• Change Control: Maintain strict adherence to change control activities to ensure stability and minimize risk across all infrastructure operations.

What We're Looking For: Essential Qualifications

To succeed in this role, you'll need a solid foundation in IT infrastructure and facility management:

• Educational Background: Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field. Equivalent professional experience may be considered in lieu of formal education.
• Communication Skills: Ability to build and maintain effective communication and relationships with supervisory teams, vendors, and peers. You must articulate technical concepts clearly to both technical and non-technical stakeholders.
• Technical Knowledge: Comprehensive knowledge of data center technology and critical facility infrastructure, including power systems, cooling solutions, and network infrastructure.
• Project Management: Experience with project management of remote communication room infrastructure capital improvements, upgrades, and enhancements.
• Financial Planning: Capital forecasting and project management experience for airport critical equipment lifecycle replacement.
• Facilities Coordination: Experience supporting corporate real estate projects that involve remote communication room design and construction, including serving as an IT Offices representative and conducting on-site assessment reporting.
• Capacity Planning: Experience with space, UPS power, and critical cooling capacity management to ensure optimal infrastructure performance.
• Vendor Relations: Strong skills in selecting critical facility services, documenting requirements accurately, negotiating favorable terms, and ensuring vendor accountability.
• Operational Support: Ability to provide proactive and reactive support for alert and ticket remediation across facilities, remote communication rooms, labs, and data center equipment.
• Infrastructure Design: Capability to develop design guidelines for remote communication room space, UPS, HVAC, generators, and Fire Life and Safety (FLS) systems.
• Multi-tasking Skills: Ability to balance multiple priorities within established time limitations while maintaining quality and attention to detail.
• Flexibility: Adaptability to support operations with varying shifts, extended hours, and changing requirements. Must be available for on-call support as needed.
• Written and Verbal Communication: Strong written and verbal communication skills that enable effective collaboration across diverse teams.
• Safety Focus: Consistent prioritization of safety and security for self, others, and sensitive information.
• Inclusivity: Embraces diverse people, thinking, and styles, contributing to a collaborative team environment.

What Will Give You a Competitive Edge: Preferred Qualifications

While we value all qualified candidates, the following experience will help you stand out:

• Industry Experience: IT Project Management Experience (minimum 3 years) within a high-availability communication room or data center operating environment, with familiarity of daily operational requirements and the operation of production systems and equipment.
• Aviation Industry Background: Previous experience in the airline or aviation industry, understanding the unique challenges and regulatory requirements of air travel technology.
• Certifications: Relevant certifications such as Data Center Certified Associate (DCCA), BICSI RCDD, PMP, or equivalent infrastructure management credentials.
• Vendor Management: Demonstrated success in managing vendor relationships and contracts for critical facility services.
• Change Management: Experience with IT service management frameworks and change management processes in critical infrastructure environments.

Why You'll Love arenaflex: Our Culture and Values

At arenaflex, our culture is built on a shared commitment to living our values—Honesty, Integrity, Respect, Perseverance, and Employee Initiative—in everything we do, every day. We believe that when our employees thrive, our company thrives, and our customers benefit.

Exploring a career at arenaflex gives you an opportunity to see the world while providing exceptional benefits to help you continue moving forward on your professional journey. We invest heavily in our people because we know that our success is directly tied to their dedication, innovation, and expertise.

Work Environment and Culture Highlights

When you join arenaflex, you become part of a diverse, inclusive community that values collaboration, innovation, and continuous improvement. Our IT Offices Group fosters an environment where:

• Technical excellence is celebrated and rewarded


• Cross-functional collaboration drives innovation


• Professional development is actively supported


• Work-life balance is respected and promoted


• Diverse perspectives are welcomed and valued


• Safety is prioritized above all else

You'll have the opportunity to work with cutting-edge technology and contribute to projects that have a real impact on global connectivity. Whether you're collaborating with colleagues across the country or coordinating with vendor partners around the world, you'll be part of a team that's committed to excellence in everything we do.

Compensation and Benefits: Investing in Your Future

At arenaflex, we believe in rewarding our employees for their hard work, dedication, and contributions to our success. We offer a comprehensive compensation package that includes:

• Competitive Salary: Industry-leading compensation that recognizes your skills and experience.
• Performance Incentives: Performance-based bonuses that reward your contributions to our success.
• Profit Sharing: Industry-leading profit sharing program that allows you to share in our achievements.
• Retirement Benefits: 401(k) with generous direct contribution and company match to help you save for the future.
• Paid Time Off: Comprehensive paid time off including vacation, holidays, and personal days to recharge and rejuvenate.
• Health and Wellness: Extensive health benefits including medical, dental, vision, short/long-term disability, and life benefits to protect you and your family.
• Wellness Programs: Comprehensive wellness programs supporting physical, emotional, social, and financial well-being, including access to an employee assistance program offering support for you and your family, free financial education, and extensive resources supporting mental health counseling.
• Travel Benefits: Domestic and Global (standby) flight privileges for employees and qualified family members—allowing you to explore the world.
• Career Development: Career development programs to help you achieve your long-term career goals and reach your full potential.
• Employee Perks: Access to over 500 discounts, specialty savings, and voluntary benefits through arenaflex Perks, including car and hotel rentals, auto/homeowners/pet insurance, and more.

Career Growth and Development Opportunities

At arenaflex, your career journey doesn't end with your initial role—we're invested in helping you grow and advance throughout your entire career. As an IT Business Analyst in our IT Offices Group, you'll have access to:

• Cross-functional training and exposure to different aspects of our IT operations


• Leadership development programs designed to prepare you for future roles


• Mentorship opportunities with experienced professionals in the industry


• Certification sponsorship and professional development resources


• Internal mobility programs that allow you to explore different roles and departments


• Exposure to cutting-edge technology and innovative projects

We're committed to helping our employees achieve their long-term career goals. Whether you're looking to deepen your expertise in infrastructure management or expand into other areas of our IT organization, arenaflex provides the resources, support, and opportunities you need to succeed.

Join Our Team Today

Are you ready to take the next step in your career? Do you have the skills, passion, and dedication to help arenaflex continue climbing? We invite you to apply for this exciting opportunity to join our IT Offices Group as an IT Business Analyst.

At arenaflex, we believe that great things happen when talented people come together to solve complex challenges. Your expertise in data center operations, critical infrastructure management, and project execution can help us maintain the reliability and performance that millions of travelers depend on every day.

This is more than just a job—it's a chance to be part of something bigger. It's an opportunity to grow your career, develop new skills, and make a meaningful impact on the future of air travel. You'll work alongside talented professionals, tackle challenging projects, and be recognized for your contributions.

We encourage you to bring your unique perspective, innovative ideas, and enthusiasm to our team. If you're ready to embrace challenges, drive results, and be part of a winning team, we want to hear from you.

Apply now and discover why arenaflex is a great place to work, grow, and succeed. Your next adventure starts here.