Investor Service Analyst

Gen II Fund Services, LLC is one of the largest global independent private equity fund administrators. The Investor Services Analyst will provide essential services to sponsors and client service teams, ensuring efficient client interactions and maintaining investor records in a fast-paced environment.

Responsibilities

• Acknowledge and respond to client inquiries in a prompt manner while coordinating with internal and external teams, as needed
• Review and process investor on-boarding documentation (Subscription, Tax, and AML documentation)
• Review and process subsequent investor activity and changes to investor static data (Partner transfers, name changes, contact and wire instruction updates)
• Maintain investor records across multiple internal and external systems
• Prepare and review ad-hoc, monthly, quarterly, annual reporting, and capital activity notices for sponsor funds and investors
• Prepare investor audit confirmations and monthly recurring deliverables
• Disseminate fund & investor correspondence (capital call, distribution, partner capital statement and other sponsor communications) across various investor portal platforms
• Track incoming capital call wires and prepare capital distributions payments across various client accounts
• Ensure all work is completed in line with the service level agreement
• Liaise with the client service team to ensure efficient and excellent client service experience for Gen II’s sponsors
• Ensure deliverables are executed in line with Gen II best practices, policies, and procedures
• Participate in special projects
• Operate efficiently in a deadline-driven, high volume, and everchanging environment

Skills

• Bachelor's degree; degree in Business Administration or Economics is a plus
• 0-2 years' experience in the financial services Industry
• Proficiency with Microsoft 365
• Strong organizational and analytical skills
• Demonstrate strong customer service/client relationship skills
• Ability to manage multiple tasks and projects with differing deadlines
• Impeccable attention to details
• Excellent verbal and written communications
• Private Equity or Hedge Fund Investor Services background a plus
• Experience with Investor Portals (Intralinks/Investment Café/Allvue/InvestorVision) a plus
• Experience with Allvue CRM a plus

Benefits

• Discretionary bonus
• Comprehensive benefits package

Company Overview