Interpreter Specialist (Scheduling)

The Role: A Trusted "Connector" Behind Every Appointment
We are looking for an Interpreter Specialist who is energized by solving scheduling puzzles, supporting interpreters, and ensuring patients receive the language access services they need.
In this role, you will serve as a critical connection point between Linguava's interpreter network, healthcare clients, and internal teams. You'll help ensure every appointment is staffed with the right interpreter at the right time, while delivering exceptional service and support throughout the scheduling process.
This role is ideal for someone who thrives in a fast-paced environment, enjoys building relationships, and takes pride in creating positive experiences for both interpreters and clients. Every assignment you fill helps remove language barriers and supports equitable access to healthcare.
Position Summary
The Interpreter Specialist is responsible for providing exceptional support to Linguava's interpreter network while ensuring optimal coverage for client requests.
This role focuses on interpreter scheduling, appointment management, customer service, and operational excellence. The Interpreter Specialist works closely with interpreters, healthcare clients, and internal teams to maintain scheduling continuity, resolve concerns, and support Linguava's commitment to health equity through timely and accurate interpreter placement.
What You'll Do
Coordinate Interpreter Scheduling & Coverage
Assign interpreters based on availability, credentials, language proficiency, location, and client requirements
Verify interpreter eligibility and credentialing requirements prior to assignment
Proactively fill open assignments and scheduling gaps to maximize coverage
Reassign appointments as needed to ensure continuity of service
Arrange backup coverage whenever possible to minimize disruptions
Deliver Exceptional Customer Service
Respond to interpreter and client inquiries with professionalism, empathy, and urgency
Handle inbound and outbound communications related to scheduling and appointment updates
Resolve concerns through a One Call Resolution mindset whenever possible
Communicate cancellations, delays, no-shows, and schedule changes promptly and accurately
Build strong relationships with interpreters to support engagement and retention
Manage Appointment Operations
Review appointment details, history, and special instructions before making scheduling decisions
Maintain accurate appointment records and scheduling documentation
Ensure all actions, communications, and resolutions are properly recorded
Monitor scheduling activity to identify and address potential service gaps
Support Compliance & Quality
Follow scheduling protocols, departmental SOPs, and contractual requirements
Ensure assignments meet all credentialing and compliance standards
Maintain high levels of accuracy and attention to detail
Document incidents, client communications, and resolution efforts appropriately
Support quality initiatives that improve scheduling consistency and client satisfaction

Who You Are

The Problem Solver
You enjoy finding solutions, navigating scheduling challenges, and bringing order to fast-moving situations.
The Relationship Builder
You genuinely enjoy helping people and build trust through responsive, thoughtful communication.
The Detail Champion
You understand that small details matter and take pride in accuracy, organization, and follow-through.
The Calm Voice
You remain composed under pressure and approach difficult conversations with empathy and professionalism.
The Team Player
You collaborate effectively across departments and understand that great client experiences require teamwork.
The Mission-Driven Professional
You believe language access matters and are motivated by work that helps ensure equitable healthcare experiences for diverse communities.

Required Qualifications

Education
High School Diploma or GED required
Experience
Customer service, scheduling, administrative support, or operations experience preferred
Experience working in healthcare, language services, or workforce scheduling environments is a plus
Skills & Competencies
Strong verbal and written communication skills
Excellent customer service and active listening abilities
Strong attention to detail and organizational skills
Ability to multitask and prioritize effectively
Critical thinking and problem-solving skills
Conflict resolution and de-escalation capabilities
Ability to work independently while collaborating with cross-functional teams
Commitment to health equity and language access services
Preferred Qualifications
Experience in healthcare, language services, interpreter scheduling, or workforce management
Familiarity with Oregon Health Authority (OHA) credentialing requirements
Understanding of language access regulations and interpreter compliance requirements
Experience working with interpreters or multilingual service providers
Technical Skills
Scheduling and workforce management systems
CRM platforms and customer service tools
Google Workspace and Microsoft Office applications
Telephone and VoIP systems
Data entry and documentation platforms
Ability to navigate multiple systems simultaneously
Basic reporting and record management skills
Work Environment & Schedule
Remote position with the option to work from Linguava's Portland office
Ability to attend training and occasional meetings in the Portland office as needed
Must maintain a professional home office environment with reliable internet access
Must adhere to all company privacy, security, and confidentiality requirements

Compensation & Benefits
Salary Range: $40,000–$44,000 annually
Bonus Eligible: 5%
Non-Exempt Position
Incentive Bonuses
401k Match
Company paid health (medical, dental, vision)
How You'll Embody Our Values
People First
You approach every interaction with empathy, respect, and a genuine desire to help.
Doing the Right Thing
You prioritize accuracy, accountability, and integrity in every scheduling decision.
Pursuit of Progress
You continuously look for opportunities to improve processes, solve problems, and enhance service delivery.
Above & Beyond Service
You anticipate needs, communicate proactively, and consistently deliver exceptional support.
Have Each Other's Back
You support interpreters, clients, and teammates alike, recognizing that our collective success depends on collaboration.

Why Linguava?
At Linguava, we believe language should never be a barrier to quality healthcare. Every day, our team helps connect patients, providers, and interpreters to ensure clear communication and equitable access to care.
We are building a workplace where employees feel supported, valued, and connected to meaningful work. If you're looking for a role where your organizational skills, customer service mindset, and commitment to helping others can make a real impact, we'd love to hear from you.
Linguava is an Equal Opportunity Employer committed to creating an inclusive workplace that reflects the communities we serve.