International Telephonic & Video Remote Interpreters

Position Overview

As a Portuguese Remote Agent within the IRIS division, you will be responsible for facilitating language communication for the Limited English Proficient (LEP) community in a variety of settings, including customer service, medical, and other verticals via audio and video. Language Services Associates is continuously accepting qualified interpreters!

Responsibilities
• Provide effective audio and video remote interpreting
• Answer inbound calls in a timely manner
• Perform basic troubleshooting for technical issues
• Provide superior customer service
• Adhere to Code of Professional Conduct, including maintaining strict standards of confidentiality
• Adhere to all policies and procedures, including professional interpretation protocols and industry specific best practices
• Complete assigned training(s) and participate in ongoing Quality Assurance monitoring

Qualifications/Experience
• International opportunity
• Full fluency in both English and Portuguese
• Technology proficient (including but limited to: web based platforms, email, Microsoft Word, Microsoft Excel)
• Preferred - professional interpreting experience
• Preferred - industry specific certifications/trainings (CMI, CCHI, etc.)
• Preferred - proof of 40+ hour medical interpreting training (ex: Bridging The Gap, Cross-Cultural, etc.)

LSA is passionate about what we do, which is helping people thrive in an increasingly global environment! If interested, please apply and include a copy of your resume which emphasizes your interpreting experience.