Internal - FMS Operations Support Specialist

Mains'l Services is dedicated to empowering individuals with choice and control over their care. The Operations Support Specialist plays a crucial role in supporting the day-to-day operations of the Minnesota Financial Management Services (FMS) program, ensuring compliance and efficiency in service delivery.

Responsibilities

• Deliver FMS services in compliance with state and federal regulations
• Serve as a knowledgeable resource on Minnesota self-directed services
• Respond to calls and emails within one business day
• Process documentation accurately and within established timelines
• Collaborate across teams to resolve issues and improve processes
• Maintain high standards for productivity, accuracy, and customer service
• Enter and manage participant budgets
• Process invoices, reimbursements, and payments
• Maintain accurate participant, employee, and vendor records
• Track spending and ensure alignment with approved budgets
• Support onboarding for participants and employees
• Ensure all documentation is complete and compliant
• Guide employees through onboarding and system setup
• Coordinate background checks, enrollment steps, and required notices
• Verify eligibility and monitor ongoing compliance
• Conduct monthly audits and resolve discrepancies
• Review budgets, payroll, and financial activity for accuracy
• Support reporting and ensure adherence to FMS regulations
• Assist with system updates, testing, and implementation
• Manage high-volume data entry with strong accuracy
• Track progress and communicate updates to the team

Skills

• Deliver FMS services in compliance with state and federal regulations
• Serve as a knowledgeable resource on Minnesota self-directed services
• Respond to calls and emails within one business day
• Process documentation accurately and within established timelines
• Collaborate across teams to resolve issues and improve processes
• Maintain high standards for productivity, accuracy, and customer service
• Enter and manage participant budgets
• Process invoices, reimbursements, and payments
• Maintain accurate participant, employee, and vendor records
• Track spending and ensure alignment with approved budgets
• Support onboarding for participants and employees
• Ensure all documentation is complete and compliant
• Guide employees through onboarding and system setup
• Coordinate background checks, enrollment steps, and required notices
• Verify eligibility and monitor ongoing compliance
• Conduct monthly audits and resolve discrepancies
• Review budgets, payroll, and financial activity for accuracy
• Support reporting and ensure adherence to FMS regulations
• Assist with system updates, testing, and implementation
• Manage high-volume data entry with strong accuracy
• Track progress and communicate updates to the team
• Strong attention to detail and ability to manage multiple priorities
• Excellent customer service and communication skills
• Comfort working with data, systems, and problem-solving
• Ability to work independently in a fast-paced environment
• Proficiency with Microsoft Office (Excel experience preferred)
• Experience with data entry or database systems
• Experience in human services or supporting individuals with disabilities
• College degree

Benefits

• Paid training
• Education Assistance – up to $2,000 per year
• 401(k) with company match
• Paid Time Off and Sick Time
• Health, Dental, and Vision Insurance
• Life Insurance
• Opportunities for growth and advancement
• And more

Company Overview