Intermediate Auto Claims Advisor/Adjuster (Markham, ON - Hybrid)

Aviva Canada is a leading property and casualty insurance group, seeking Intermediate Auto Claims Advisors who are empathic and customer-focused. In this role, you will be the first point of contact for customers navigating the claims process, providing exceptional service while conducting investigations and determining the best course of action.

Responsibilities

• Guide customers through the claims process by investigating their auto collision claim and looking after their needs
• Comply to company and industry regulatory practices, delivering best practice methods and taking responsibility for your customers and claims outcomes
• Work autonomously in a digital environment
• Actively participate in ongoing training to keep up to date with best practices in claims handling
• Contribute to special projects and provide feedback to support Aviva’s ongoing initiatives to provide the outstanding customer experience

Skills

• 1-2 years Auto Claims Adjusting experience is an asset
• 1-2 years' experience in a Call Center Environment is an asset
• Excellent oral and written communication skills
• Ability to work in a digital environment and undertaking online tasks
• Genuine curiosity and inquisitive approach to making improvements to processes to create a positive customer experience
• Ability to work within and positively add to our organizational culture and values

Benefits

• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
• Outstanding Career Development opportunities.
• We’ll support your professional development education.
• Competitive vacation package with the option to purchase 5 extra days off per year.
• Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion.
• Corporate wellness programs to support our employees’ physical and mental health.
• Hybrid flexible work model.
• Regular social and team building events.
• Employee recognition program.

Company Overview