Inside Service Sales Representative

Carestream Health Inc.

Innovation that sparks imagination. Continue on to your next challenge with us.

Carestream is a worldwide provider of medical imaging systems and solutions; x-ray imaging systems for non-destructive testing; manufacturing of film and precision contract coating services for a wide range of industrial, medical, electronic and other applications—all backed by a global service and support network. Carestream’s diagnostic imaging technology systems are at work in 90 percent of hospitals worldwide.

At Carestream, we offer a global perspective and a world of opportunities for people who have the desire to make a positive impact. Join our team!

Compensation: $27.11--$33.89 per hour plus sales incentive

• This range reflects Carestream’s good faith estimate to pay fairly as starting wage. Offers will be tailored within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process, as well as geographic market differentials for the position.
Position Summary:

The Inside Service Sales Representative (ISSR) is responsible for generating service agreement quotes and selling service agreements to new and existing Carestream customers. The ISSR will be responsible for cultivating prospective buyers, conveying the features and benefits of a service agreement to our customers, and closing the sale via phone and/or web-based technologies. The ISSR will work closely with the Service Sales Specialists to address customer’s and their specific needs. This role is intended to complement and support the activities of the direct Carestream sales team (Account Executives) and to have a focus on developing the sales funnel and extending the reach of Carestream in the medical imaging market segment.

Position Responsibilities:

Writing, evaluating, negotiating, and executing various contracts covering a range of transactions

Creating and maintaining relationships with direct customers, Account Executives, and Service Sales Specialists

Maintaining correspondence and documentation related to contracts

Communicating and presenting information to stakeholders regarding contracts

Monitoring and managing warranty captures, renewals, and T&M capture contract opportunities

Problem-solving contract-related issues

Cold calling to existing Carestream customers

Complement the field Account Executive Sales team by providing active business development, qualification of new opportunities and following up on leads provided by Account Executive’s and Service Sales Specialists

Execution of service sales campaigns to drive new business

Respond to inbound phone calls and email promptly

Collaborate with team members to bring a cohesive Service Sales approach to the market

Execute a disciplined approach to following up and maintaining contact with targeted customers (Funnel Management)

Accurately document service sales activities in C4C (sales and service tool) and follow up on all tasks in a timely manner

Utilize reporting tools (Power BI) to maintain and organize customer activities and Service Sales forecasting

Required Skills & Education:

2 or more years of successful inside sales experience with a proven track record of prior sales success

Effective communication, negotiation and interpersonal skills including superior reading, writing, language and teamwork skills

Exceptional attention to detail, and talent for accuracy and precision

Understanding of contracts, contract governance, contractual language, and the contract lifecycle

Critical thinking skills and the ability to research and understand legal and financial implications

Ability to prioritize work, meet deadlines and balance multiple responsibilities

Understand existing relationships between customers and other sales and service delivery channels, including Account Executives

Desktop skills, including knowledge of SAP (or similar CRM tool), Microsoft Excel and Word

Desired Skills:

Bachelor’s Degree in business, Marketing or related field is desired

Experience in the healthcare or a related technology industry preferred

Excellent understanding of the business, medical imaging market, its services, customers, and providers

Work Environment:

Remote home office

Carestream is an Equal Opportunity Employer

Carestream is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

Applying for a job with Carestream

All Carestream employees must complete the on-line application process. Carestream is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require assistance or an accommodation because of a disability to participate in the application process, please click accommodations

Requisition ID: 4784