Inside Sales Representative – Senior Care

Inside Sales Representative – Senior Care

We are a Denver-based senior care organization providing in-home care, assisted living placement, and related senior support services. Families contact us when they need guidance, support, and clear next steps. This position plays a critical role in helping families understand their options and engage the right services. Experience in senior care is a requirement

Compensation

Base: $52,000

On-target earnings: $75,000

Uncapped commission

Position Summary

We are seeking an Inside Sales Representative to respond to inbound inquiries, follow up with prospective clients, educate families on our services, and convert leads into scheduled assessments. This is a phone-based, fast-paced, and performance-driven role.

The ideal candidate is comfortable handling high call volume, asking thoughtful questions, and guiding families toward appropriate solutions.

Key Responsibilities

Respond to inbound leads and inquiries in a timely manner

Make outbound follow-up calls to new and existing leads, including phone, email, and text

Conduct structured discovery conversations with families

Identify client needs and recommend appropriate services

Schedule assessments, enrollments, and next steps

Accurately document calls and outcomes in the CRM

Meet daily activity goals and monthly conversion targets

Qualifications

2+ years of inside sales, call center, or lead conversion experience

Strong phone presence and communication skills

Comfortable with high call volume and consistent follow-up

Ability to follow scripts, workflows, and defined processes

Organized, detail-oriented, and accountable

Experience in senior care is a requirement

You Will Enjoy This Role If You

Are comfortable speaking with families during emotional or stressful situations

Enjoy asking questions, listening carefully, and offering solutions

Thrive in a fast-paced, goal-oriented environment

Appreciate structure, accountability, and clear performance expectations

Have an interest in senior care and helping families make informed decisions