Injury Adjuster

USAA is dedicated to empowering its members to achieve financial security through exceptional service and products. The Injury Adjuster role involves adjusting non-attorney involved soft tissue bodily injury claims and providing high-quality member service while ensuring compliance with state laws and regulations.

Responsibilities

• Identifies and handles existing and emerging risks that stem from business activities and the job role
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled
• Follows written risk and compliance policies, standards, and procedures for business activities
• Adjusts non-attorney involved soft tissue bodily injury claims, as well as all auto physical damage associated with those claims
• Identifies, confirms, and makes coverage decisions on soft tissue claims
• Investigates loss details, determines legal liability, evaluates, negotiates, and arrives at claim settlement within appropriate authority guidelines
• Clearly documents thought process, investigation, evaluation, negotiation, and settlement decisions
• Provides advice and sets expectations into next steps to members
• Collaborates and supports team members to resolve issues and identify appropriate matters for escalation
• Partners and/or directs vendors and internal business partners to facilitate timely claims resolution
• Supports workload surges and/or Catastrophe Operations as needed

Skills

• High School Diploma or General Equivalency Diploma
• 1 year of injury adjusting or auto liability adjusting experience to include highly complex vehicle physical damage, such as multi-vehicle, non-owned vehicles, or total loss claims
• Working knowledge and understanding of the auto claims contract as well as application of case and state laws and regulations
• Acquisition and maintenance of insurance adjuster license within 90 days and designated number of attempts
• 2+ years Auto Liability/Casualty adjusting experience to include complex/multi vehicle liability
• 1 year auto physical damage or total loss experience
• Ongoing Professional Development with a focus on Insurance
• Bachelors' Degree or higher
• US military experience through military service or a military spouse/domestic partner

Benefits

• Comprehensive medical, dental and vision plans
• 401(k)
• Pension
• Life insurance
• Parental benefits
• Adoption assistance
• Paid time off program with paid holidays plus 16 paid volunteer hours
• Various wellness programs
• Career path planning and continuing education

Company Overview