Implementation Specialist

Levitate is a company focused on making a positive impact for its customers and team. They are seeking an Implementation Specialist to serve as a vital link between Sales and Customer Success, helping new clients onboard and integrate with their platform.

Responsibilities

• Lead implementation calls with clients to guide them through setup and onboarding
• Collaborate closely with Sales, Support, and Customer Success teams for smooth handoffs
• Troubleshoot implementation challenges through problem-solving and collaboration with Support and Engineering
• Accurately document customer interactions and updates in our system
• Effectively manage time and tasks to meet implementation deadlines
• Use AI tools to clean and prepare spreadsheets during onboarding processes

Skills

• 1–2 years of customer-facing experience, preferably in a tech environment
• Strong technical aptitude and comfort with tools and integrations
• Fluent in Excel (basic formulas, VLOOKUP, data manipulation, etc.)
• Excellent written and verbal communication skills
• Highly organized with strong time management and multitasking abilities
• Professional and empathetic when working with clients
• Strong problem-solving mindset with a collaborative attitude

Benefits

• Paid time off and paid provincial holidays to facilitate strong work-life balance
• Paid parental leave that provides employees with support and flexibility as they grow their families
• Extensive benefit options including private pension matching, healthcare benefits, etc.
• Culture Crew and Emerging Leader programs to foster employee leadership development, inclusivity, and connection through year-round trainings and events

Company Overview