Implementation Manager I - Voluntary Benefits

The Standard is committed to making a difference in the lives of others through a customer-first approach. The Implementation Manager I role is responsible for leading and managing the onboarding process for new Employee Benefits customers, ensuring a smooth transition and providing ongoing support throughout the implementation lifecycle.

Responsibilities

• Lead the full onboarding lifecycle for new Employee Benefits customers, ensuring accurate case setup and a positive overall experience
• Gather, validate, and submit sold‑case information through Salesforce and other intake channels
• Guide customers through contract review, billing setup, and use of online service tools
• Provide ongoing post‑implementation support to clients and brokers, addressing questions and needs as they arise
• Research and resolve customer inquiries of varying complexity by partnering with internal teams, while contributing to continuous improvement, team training, and best‑practice development

Skills

• High school diploma or equivalent
• 1–3 years of experience in benefits administration, new case management, enrollment technology, or direct client‑facing work with brokers/producers or HR leadership
• Experience managing multiple projects simultaneously in a fast‑paced environment
• Strong executive presence with the ability to communicate confidently with senior HR leaders and external partners
• Strong communication skills with comfort interacting via phone, email, and virtual meetings
• Voluntary benefits or employee benefits experience
• Experience using Salesforce or similar CRM tools
• Ability to mentor peers and support team training
• Familiarity with continuous improvement practices

Benefits

• A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions
• An annual incentive bonus plan
• Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure
• A supportive, responsive management approach and opportunities for career growth and advancement
• Paid parental leave and adoption/surrogacy assistance
• An employee giving program that double matches your donations to eligible nonprofits and schools

Company Overview