Immediate Hiring: Patient Care Customer Service Evenings & Weekends REMOTE at arenaflex

Are you a compassionate and detail-oriented individual with a passion for delivering exceptional patient care? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join our team as a Patient Care Customer Service Evenings & Weekends REMOTE at arenaflex, a national leader in providing innovative healthcare solutions.

• *About arenaflex**

arenaflex is a forward-thinking company that has been revolutionizing the healthcare industry for over three decades. Our mission is to empower patients to take control of their health and well-being by providing them with the highest quality medical products, services, and outstanding customer care. With a presence in 45 states and hundreds of locations across the country, we are committed to making a meaningful difference in the lives of our patients and their families.

• *Overview and Responsibilities**

We are seeking a dedicated Patient Care Coordinator to join our Sleep Central (After Hours Call Center) team in Murray, KY. As a Patient Care Coordinator, you will play a vital role in ensuring that our patients receive the best possible care and support. Your primary responsibilities will include:

• Contacting patients to discuss delivery of equipment, taking patient orders, verifying patient information, and placing orders in a timely manner
• Accurately transcribing patient profiles over the phone, including data entry and possible outbound calling
• Obtaining medically necessary documentation
• Processing patient orders through our online pharmacy system
• Resolving tracking issues and rescheduling shipping orders for patients
• Troubleshooting problems based on patient input regarding the scope and/or magnitude of failure
• Verifying orders are complete
• Performing other duties as assigned

• *Pay and Benefits**

We offer a competitive salary of $16 per hour, plus a quarterly bonus opportunity. As a remote employee, you will have the flexibility to work from the comfort of your own home, with the ability to work five days a week, including every Saturday and Sunday, as well as three evening shifts during weekdays starting at or after 4:00pm Central time. Our benefits package includes:

• 401k
• Medical, Dental, and Vision
• Life Insurance and Disability
• Generous Paid Time Off and Paid Holidays
• Overtime Pay for Non-Exempt Hourly positions
• Employee Discount Program
• Employee Recognition Program
• Bonus and Incentive Opportunities
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)

• *Qualifications**

To be considered for this role, you must:

• Have a high school diploma or GED equivalent
• Have experience in the medical field and administrative record management
• Possess a strong customer service background
• Be able to effectively communicate in English, both orally and in writing
• Be helpful, knowledgeable, and polite while maintaining a positive attitude
• Interpret a variety of communications (verbal, non-verbal, written, listening, and visual)
• Maintain confidentiality and practice discretion and caution when handling sensitive information
• Have medical terminology knowledge
• Be able to multi-task and maintain attention to detail
• Be able to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
• Possess self-motivation, organizational, time-management, and deductive problem-solving skills
• Be able to work independently and as part of a team

• *Skills and Competencies**

To succeed in this role, you will need to possess the following skills and competencies:

• Effectively communicate with patients, families, and healthcare professionals
• Maintain accurate and detailed records
• Prioritize tasks and manage time effectively
• Work in a fast-paced, dynamic environment
• Demonstrate empathy and compassion when interacting with patients and families
• Maintain confidentiality and handle sensitive information with discretion
• Be adaptable and flexible in a rapidly changing environment

• *Career Growth Opportunities and Learning Benefits**

At arenaflex, we are committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including:

• On-the-job training and mentorship
• Online training and certification programs
• Leadership development programs
• Career advancement opportunities

• *Work Environment and Company Culture**

Our company culture is built on the principles of respect, empathy, and compassion. We are committed to creating a work environment that is inclusive, supportive, and empowering. As a remote employee, you will have the flexibility to work from the comfort of your own home, with the ability to work independently and as part of a team.

• *Equal Opportunity Employer**

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination.

• *How to Apply**

If you are a motivated and compassionate individual who is passionate about delivering exceptional patient care, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!