HVAC Monitoring Technician

At Kelso Building Services (KBS), we invest in our people by providing the training, tools, and support needed to succeed. Our culture is built on accountability, innovation, and delivering an exceptional customer experience. Team members have the opportunity to grow within a forward-thinking organization supporting critical building operations nationwide.

We are hiring both Level 1 and Level 2 Operators, based on experience.
Rotating shifts that may include evenings, weekends, and holidays.

Role Summary

This person serves as a key point of contact for KBS’s 24/7 monitoring services. This position is responsible for overseeing customer building systems in real time, responding to alerts, and coordinating service actions using established procedures.

This is a structured, fast-moving role that requires strong attention to detail and adherence to processes. Operators act as the bridge between customer facilities and internal service teams.

Level 1 Operators focus on alarm review, communication, documentation, and basic remote support tasks.

Level 2 Operators bring additional technical experience and handle more advanced troubleshooting and decision-making.

Core Responsibilities

System Monitoring & Response

Continuously monitor building automation, HVAC, electrical, and related systems for alerts or irregular activity

Review and prioritize alarms using predefined workflows and response criteria

Distinguish between critical alerts and informational notifications using established guidelines

Initiate appropriate escalation actions based on customer-specific protocols

Customer Communication & Support

Act as a primary contact for customer emails and phone inquiries

Deliver clear, professional communication during service events

Record all interactions accurately within internal systems

Collaborate with technicians and internal teams to ensure timely resolutions

Remote Troubleshooting

Access customer systems securely using approved remote tools

Analyze alarms, trends, and system data to support issue identification

Perform approved remote actions such as resets, schedule checks, and setpoint verification

Document findings and outcomes in standardized service records

Dispatch & Service Coordination

Create and manage service tickets within company platforms

Coordinate technician dispatch based on scope, urgency, and approval requirements

Monitor service progress and provide updates to stakeholders

Reporting & Documentation

Maintain complete and audit-ready records of all activities

Generate reports related to alarms, system performance, and service activity

Ensure compliance with service standards and response expectations

Training & Development

Complete required training in building systems, customer processes, and security practices

Participate in certification programs for monitoring center operations

Engage in ongoing learning and quality improvement initiatives

Basic Qualifications

Required:

High school diploma or equivalent (technical education is a plus)

Strong computer skills with the ability to navigate multiple systems simultaneously

Excellent written and verbal communication skills

Ability to follow structured procedures and escalation processes

High level of accuracy and attention to detail

Ability to stay composed in time-sensitive situations

Flexibility to work rotating schedules, including nights and weekends

Preferred (Level 2):

Experience with building automation systems (BAS), HVAC controls, or facilities operations

Background in monitoring centers, help desks, dispatch, or call centers

Familiarity with ticketing or service management platforms

Basic knowledge of mechanical or electrical systems

Key Skills & Attributes

Strong situational awareness and prioritization ability

Consistency in following defined processes

Customer-first mindset

Sound judgment when escalating issues

Effective teamwork and communication

Commitment to learning and professional growth

Performance Expectations

Success in this role is measured by:

Timely response to system alerts

Accuracy in issue evaluation and escalation

Quality and completeness of documentation

Meeting service level agreements (SLAs)

Positive customer feedback

Completion of required training and certifications

Growth Opportunities

This role provides a starting point for long-term careers within KBS’s operations and technology teams. Advancement opportunities may include:

ROC Operator – Level 2

Remote Systems Specialist

Building Automation Support

Operations Supervisor

Monitoring & Analytics roles

Advancement is performance-based and supported by structured training pathways.

Why Work at KBS

Be part of a growing digital facilities and remote operations platform

Gain exposure to advanced smart building technologies

Access formal training and certification programs

Contribute to mission-critical operations that impact customer uptime

Join a company focused on safety, performance, and innovation

Compensation & Benefits

Competitive hourly pay

Medical benefits package

Paid time off

401(k) with company match