HR (PXT) Operations Coordinator

Customers Bank is a super-community bank focused on delivering exceptional customer experiences. They are seeking an HR (PXT) Operations Coordinator to manage PXT requests, support compliance reviews, and track project deliveries while promoting a culture of teamwork and innovation.

Responsibilities

• Monitor and manage the PXT shared mailbox as the central intake for PXT requests
• Own TM engagement with respect to first-line support for PXT inquiries questions on policies, benefits, and payroll; escalate complex issues as needed
• Process employment verifications, unemployment claims, and monitoring expenses
• Track and document team member cases to ensure timely follow-up
• Act as a backup for other PXT Solutions team members to minimize key person risk
• Support completion of I-9s for new hires
• Ensure all candidates hired successfully complete the background check screening process, communicating any flags for resolution to the Talent Acquisition lead, prior to the start date
• Drive AI solutions and efficiencies within PXT
• Support compliance reviews and assist with preparation for internal/external audits
• Track delivery of PXT-led projects, maintaining trackers and status updates to ensure deadlines are met
• Support follow-ups and action tracking from meetings to drive accountability
• On-going maintenance of the PXT Intranet content to ensure compliance
• Coordinate and run PXT all-hands, offsites, and quarterly planning
• Partner with PXT leadership to build and monitor the team’s strategic roadmap

Skills

• Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered
• This position is ideal for a recent college graduate with a degree in Human Resources
• 1-2 years of work experience, in a corporate or professional atmosphere
• Proven expertise in AI, programming, prompting, and workflow automation
• Excellent organizational and communication skills
• The ability to thrive in a high demand, entrepreneurial environment
• High level of curiosity and desire to learn and do new things
• Proactive problem-solving
• Comfort working with ambiguity
• Experience working with Microsoft Office Suite
• Ability to work with other Customers Bank's applications
• Master's degree is a huge plus
• Internship focusing in HR operations is preferred
• Experience working with Workday (strongly preferred)
• Strong knowledge of AI tools

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