HR Manager — Call Center Launch (Pakistan, Remote) - Contract to Hire

We are an international iGaming company looking for an experienced HR Manager to launch and support a new Call Center team in Pakistan.

This is a hands-on role where you will be responsible for building the team from scratch, managing recruitment, and handling daily HR operations as the main HR point of contact for the region.

Key Responsibilities:

Recruit and hire a team of 6–8 Call Center Agents

Manage the full hiring cycle: sourcing, screening, interviewing, offers, and onboarding

Support daily HR operations, including attendance, probation tracking, employee records, and offboarding

Act as the first HR contact for the local team

Support employee relations, performance follow-up, and retention

Help implement HR processes and maintain documentation in line with company standards

Requirements:

Previous experience in HR, recruitment, or people operations

Strong experience hiring frontline staff, ideally in call center, BPO, support, or sales environments

Ability to work independently and take ownership

Strong communication and organizational skills

Fluent in English and Urdu

Additional regional languages such as Punjabi or Pashto are a plus

What We Offer:

Opportunity to build a department from the ground up

Remote full-time position

International and fast-paced work environment

Real ownership and career growth potentia