Home-Based Customer Support Specialist

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.
Number of Openings: 1

We are looking for a Home-Based Customer Support Specialist to join a growing U.S.-based company in the employee benefits and healthcare industry. In this role, you’ll be responsible for assisting clients and members by delivering high-quality service through timely, accurate, and compassionate communication. You will play a critical role in supporting members' benefit-related needs while maintaining strong documentation and ensuring compliance with internal policies and healthcare regulations.

REQUIRED CORE COMPETENCIES
Communication: Highly proficient in spoken and written English; Spanish fluency is a plus

Customer Orientation: Dedicated to providing outstanding service to clients and members

Problem Solving: Analytical thinker who identifies issues and implements practical solutions

Attention to Detail: Maintains accuracy in documentation, reporting, and communication

Professionalism: Demonstrates integrity, confidentiality, and respect in all interactions

Time Management: Manages multiple service cases and meets performance goals under pressure

WHAT YOU WILL DO
Respond to inbound client and member calls within 2–3 rings or escalate accordingly

Document all service requests in the CRM accurately and completely on the same day of the activity

Confirm and update member contact and benefit details using applicable resources

Follow up on open service cases every 3–4 business days and keep the CRM up to date

Deliver clear, accurate benefit education and claim/appeal support to members

Close an average of 8 cases per day or 40 cases per week

Maintain professionalism, confidentiality, and compliance with privacy regulations

Communicate proactively with clients and team members to manage expectations

Support internal performance goals and collaborate positively with team members

Comply with punctuality, internet usage, and time-off request policies

Maintain applicable licensure if required, and stay up to date with CE credits

Adhere to all Brinson Benefits' performance, privacy, and customer service standards

WHAT WE LOOK FOR
Education: Bachelor’s degree in Communications, Marketing, Healthcare Administration, or a related field

Experience: At least 1 year in a U.S. healthcare, insurance, or employee benefits-related role

Language Proficiency: Excellent written and spoken English; Spanish fluency is a plus

Schedule: Must be available to work U.S. CST hours (night shift in PH time)

Mathematical Skills: Basic math and calculation skills are required

Technical Skills:
Proficient in Microsoft Office (Word, Excel, Outlook)

Comfortable with Microsoft Outlook (email and calendar management)

Familiarity with CRM systems and customer service tools

Basic technical skills and general system navigation

Industry Knowledge:
Comfortable handling inbound and outbound calls

WHAT WE OFFER
Salary Range: PHP 35,000 – 37,500

Industry: Insurance Advisory Firm (Employee Benefits)

Job Type: Full-time

Work Shift: 8:00 AM – 5:00 PM CST (USA)

Workdays: Monday through Friday (USA)

BENEFITS OF WORKING WITH US
Industry-leading salary packages

Permanent work-from-home setup

Company equipment provided

Internet stipends upon regularization

HMO Coverage

PTO credits and service incentive leaves

Major spring and winter company live events

Monthly employee appreciation virtual events

Company-provided career skills training courses

A company culture focused on your personal and professional growth

WHO WE ARE

DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.

At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.

If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!