[Hiring] Licensed Telephonic Counselor @Cigna Healthcare

Role Description

A great opportunity to help military members and their families! This position is responsible for providing confidential behavioral health consultations and 1-12 fifty minute sessions of non-medical counseling (EAP) to members of the military and their family. Non-medical counseling is focused on a specific issue or concern and includes:
• Developing strategies and solutions
• Building on the participant’s strengths
• Accessing support systems
• Utilizing community resources

Sessions are provided telephonically, via video or secure chat and are intended to be solution focused and short-term.

Non-medical Counseling topics are varied but often include the following issues:
• Stress
• Transition/Relocation
• Grief and loss
• Employment issues
• Marital/couple conflict or communication
• Parent-Child Relational Problems
• Academic or Educational problems
• Problems related to Primary Support

The successful candidate will have demonstrated excellence with solution focused therapy with a passion to deliver a service experience that exceeds the participant’s expectation. The team works in a fast-paced environment, on a queue, taking non-medical counseling calls in the moment, as well as through scheduled appointments. The team is staffed 24/7 in support of the schedules of military members around the world. This role offers a great salary with an excellent benefits package that starts your first day of employment including a continuing education program with funding and extra leave time.

Duties and Responsibilities
• Provide participants with confidential, non-medical counseling services
• Assess the participant’s immediate risk and biopsychosocial needs
• Provide appropriate referrals for resources and treatment
• Use clinical expertise, professional judgment and best practices
• Execute duty to warn/mandated reporting processes
• Partner with peers and leaders promoting and embracing a culture of change; supporting all parties through the change process
• Demonstrate the ability to be agile and flexible in work process
• Deliver excellent clinical judgment and interpersonal communication skills
• Understand confidentiality and privacy regulations
• Demonstrate excellent verbal and written communication
• Display knowledge and understanding of the military lifestyle and culture while maintaining the highest degree of sensitivity, compassion and respect for Service Members and their families

Qualifications
• Must be a U.S. Citizen
• Master’s degree or PhD from an accredited graduate program in a mental health related field such as social work, psychology, marriage/family therapy, or counseling
• Current, valid, unrestricted counseling license in Maryland that grants the authority to provide counseling services as an independent practitioner in their respective fields. Multi-state licensure highly preferred.
• Ability to meet the expectation to sit / apply for cross-licensure in additional state(s). Licensure costs will be fully covered by the company upon hire
• Minimum 4 years post masters clinical experience as a mental health and/or substance use clinician with demonstrated understanding of multiple therapeutic modalities, including brief therapy
• Knowledge and experience with Employee Assistance Programs (CEAP certification optional)
• Knowledge and experience in crisis management
• Solid understanding of Z-codes
• Proficient with multiple software and system applications
• Demonstrated ability to set priorities including, but not limited to time management and organizational skills
• Ability to manage own caseload and coordinate all assigned cases
• Passion for helping the military community
• Understanding of military life and culture

Requirements
• After accepting an offer of employment, obtain and maintain a federal public trust clearance status with the US Government
• Full time job with a minimum of forty hours per week five days a week. Shift days and times may vary due to business need. All staff schedules include rotating shifts, weekends and holiday time
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload
• Annual salary of 67,100 - 111,800 USD / yearly, depending on relevant factors, including experience and geographic location
• Eligible to participate in an annual bonus plan

Benefits
• Comprehensive range of benefits, with a focus on supporting your whole health
• Health-related benefits including medical, vision, dental, and well-being and behavioral health programs starting on day one of employment
• 401(k)
• Company paid life insurance
• Tuition reimbursement
• A minimum of 18 days of paid time off per year and paid holidays