As a High Risk Incident Coordinator you will be responsible for conducting retrospective analyses of the most severe online and offline incidents in relation to the operability of current state Trust defenses.
Your main objective will be to identify and inform potential remediation opportunities and provide insights for future Trust defense expansion capabilities.

Perform retrospective investigative reviews of severe incidents to analyze the effectiveness of current Trust defenses
Identify potential remediation opportunities and recommend appropriate actions to improve Trust defenses
Partner with Product, Engineering, and cross-functional teams to analyze and communicate the effectiveness of defenses
Provide insights and feedback to Trust experts for future expansion capabilities
Collaborate with individuals and teams across the Trust organization to ensure comprehensive analysis and remediation
Assist in the management and coordination of remediation efforts for identified issues
Maintain accurate documentation of findings and recommendations

5-7+ years of proven experience in Planning, Operations, or Consulting roles preferred
Strong proficiency with project management tools, specifically Incident.io (and others, including Asana and Airtable)
Strong proficiency with Google Suite (Docs, Sheets, Slides, etc.), including formulas for automation
Experience working in a highly cross-functional environment where communication with multiple groups and stakeholders is imperative
Familiarity with communication tools including Slack, Gmail, Zoom
Strong analytical skills and the ability to work with complex data sets
Excellent attention to detail and the ability to identify patterns and trends in incident data
Demonstrate a strong bias towards action, proactively identifying opportunities and swiftly driving solutions to completion

High Risk Incident Coordinator

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