Helpdesk Technical Support Specialist

Greenberg Traurig (GT), a global law firm with locations across the world in 15 countries, has an exciting employment opportunity for you. We offer competitive compensation and an excellent benefits package, along with the opportunity to work within an innovative and collaborative environment.

Join our Technology Team as a Helpdesk Technical Support Specialist located in our Warsaw Center of Excellence office (remote).

Position Summary
The Helpdesk Technical Support Specialist provides support for attorneys and professional staff in a 24x7 phone based call center environment.

The available shifts for this position are:
• Monday-Friday 12:00 AM – 8:00 PM Polish Time

Key Responsibilities
Resolves complex technical issues at point of contact

Utilizes customer service skills to effectively support a demanding client base

Assists with other department activities as needed, and performs additional duties and responsibilities as assigned

Qualifications

Skills & Competencies
Exceptional customer service skills including the ability to convey highly technical information in easy to understand, non-technical terms

Must be highly productive, able to balance competing priorities and meet all established productivity measures

Ability to adapt to a fast-changing environment

Excellent analytical and problem solving skills

Position also requires the ability to work under pressure to meet strict deadlines

Have an excellent command of both written and spoken English

Education & Prior Experience
Candidate must have 3+ years technical support experience in a law firm environment or 7+ years experience providing technical support in a professional services organization

Microsoft Office Specialist certification in MS Word and other Office certifications are highly desirable

A+ and Network+ certifications are highly desirable

Prior experience documenting interactions and using an IT ticketing system

Technology
Proficiency with Windows-based software and Microsoft Word, Excel and Outlook required

Other:
Be a Polish citizen living in Poland or a foreign national living in Poland with the right to work in Poland without a work permit.