Healthcare Finance Direct LLC - Integrations Manager

Job Location:

Remote Position 

Are you EPIC?

Do you have the ability to demonstrate, understand and apply HFD’s core purpose and

values in all that you do? At HFD, our mission is to make healthcare more affordable by giving everyone a better way to pay. In order to accomplish this mission, we must ensure that our team is aligned with our E.P.I.C. values:

• Excellence: Always exceeding expectations!
• Passionate: Executing with boldness!
• Innovative: Pioneering a better way!
• Collaborative: Together we win

The EPIC Integrations Manager we are looking for:

Are you the bridge builder who can translate complex client needs into seamless technical integrations while our company scales at 181% year-over-year? 

Do you speak fluent API, dream in JSON, and get genuinely excited when a webhook fires perfectly the first time? Do you have the skills to guide a non-technical partner through a complex technical implementation without losing their engagement? 

You're the kind of person who sees a broken data flow as a personal challenge. When an integration stalls, you don't wait for a ticket, you open Postman, inspect the payload, find the root cause, and engineer a fix that LASTS! 

We need someone who treats documentation like a roadmap and system monitoring like a heartbeat.

As a Integrations Manager, you will:

• Own the technical integration lifecycle from initial scoping to go-live, acting as the primary technical point of contact for our partners and customers. 
• Architect and test complex API flows using Postman to ensure robust data exchange between HFD and external partner systems. 
• Serve as the translator between our internal engineering teams and external stakeholders, converting "business requirements" into precise technical specifications. 
• Orchestrate project timelines in ClickUp like a conductor, ensuring every task, dependency, and milestone is tracked and delivered on schedule. 
• Build a fortress of knowledge in Confluence, documenting API references, integration guides, and troubleshooting runbooks so that knowledge is shared, not siloed. 
• Guard system health with Datadog, setting up monitors and alerts to catch integration anomalies before the customer even notices. 
• Troubleshoot live integration issues with a surgical approach, isolating variables and resolving connectivity or data mapping errors rapidly.

• Bachelor's degree in Computer Science, Information Systems, Business, or equivalent practical experience. 
• 3+ years of technical experience working directly with customers in an implementation, solutions engineering, or technical support role. 
• Expert-level proficiency in Postman demonstrated through complex collection runs, environment variable management, and automated testing scripts. 
• Strong technical background with a proven ability to handle complex integrations (REST APIs, Webhooks, SFTP). 
• Experience with ClickUp for managing multiple concurrent integration projects and task tracking. 
• Proficiency in Confluence for creating clear, accessible internal and external technical documentation. 
• Working knowledge of Datadog for log management, monitoring, and system observability. 
• Ability to pay close attention to detail and be self-motivated 
• Ability to multitask and excel in a fast-paced environment
• Proficiency in Microsoft excel

Benefits: 

• Medical, Dental, Vision Insurance 
• 401k with 4% company match. 
• Time off: Unlimited PTO , 6 days of paid sick time, plus 6 paid holidays and 1 floating holiday (from the HFD approved list).
• EPIC company culture